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Free MB-240 Exam Braindumps (page: 19)

Page 19 of 43
PDF with 270 Questions

You are implementing Microsoft Dynamics 365 Field Service.

The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset.

What should you recommend?

  1. Train the field technicians to take detailed notes on the asset on the work order.
  2. Create asset categories and track the changes from each work order.
  3. Use the Asset Property Log history to track the changes.
  4. Use the Asset Category Log history to track the changes.

Answer(s): B

Explanation:

Field service capabilities include:
Asset management capabilities to keep track of customer equipment and service history.

Asset servicing in Dynamics 365 Field Service
Customer assets let you keep track of equipment that you're responsible for inspecting, maintaining, and repairing. At their simplest, customer assets note which products are located at each customer location. But they can also track service history of all past and present work orders for each asset. And if you're using Connected Field Service, you can connect customer assets to sensors that monitor the asset's health and trigger IoT alerts and work orders as needed.

Prerequisites
Customer assets can be created and noted on work orders in all versions of Field Service.
If you want to associate customer asset with IoT devices, you'll need Connected Field Service, which is available with Field Service 7.5.5+ and 8.2+.

Note: Manually create customer assets
From the main menu, go to Field Service > Customer Assets > +New.


For the following fields:

Name: Enter a reference name or title for the customer asset.
Category: Add or create a customer asset category that serves as a label to organize assets into useful groups by function, model, and so on, based on your business needs.
Etc.


Reference:

https://learn.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets



You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities.

What should you do?

  1. Go to the mobile offline profile, and add the entity.
  2. Create a new role and assign it to the technicians.
  3. Add the entity to the site map of the Field Service mobile model-driven app.
  4. In the mobile offline profile, add a custom data filter to the entity.

Answer(s): D

Explanation:

Use the offline profile included with Field Service – The Field Service Mobile Offline Profile provides an ideal starting point for offline configuration, with defaults for out-of-the-box entities and sync intervals. Use this profile and build upon it by including your custom entities. By working within the provided profile, default entities can still receive updates over time.


Reference:

https://cloudblogs.microsoft.com/dynamics365/it/2021/04/21/5-tips-for-implementing-the-field-service-dynamics-365-mobile-app/



You implemented Microsoft Dynamics 365 Field Service for an electronics company.

The technician reports that they are unable to view the customer asset hierarchy and the functional location at the customer’s location.

-While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service Resource security role to a technician.
-While working at the customer site, there were some internet connectivity issues and so the technician had to work offline.

Why was the technician unable to view customer asset hierarchy and functional location?

  1. The offline profile still needs to be published.
  2. The security role assigned needs to be Field Service Admin
  3. The functional location still needs to be assigned to the work order.
  4. Internet connectivity is required.

Answer(s): D

Explanation:

Internet connectivity is required to view and interact with functional location and customer asset hierarchy trees on the Field Service mobile app.


Reference:

https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use



DRAG DROP (Drag and Drop is not supported)
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.

You need to configure the mobile app for technicians, including custom entity offline usage.

What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Configure offline capabilities in the Field Service (Dynamics 365) mobile app

Administrators can control what data is downloaded to the Field Service (Dynamics 365) mobile app with the offline profile.

Step 1: Create a mobile offline profile, …
Set up an offline profile
Offline record types, relationships, and user assignments are managed through your Offline Profile.

Within your offline profile you can:

Define record types that are available offline and their sync interval.
Define filters for each record type. For example, by default only bookings that start within the next seven days are downloaded to the device.
Set up item association by creating relationships between entities. Item association saves time because not every record type needs a filter. You can associate related record types that follow filters set on the related record type.

Step 2: Enable entities for mobile offline synchronization

Step 3: Add users to the correct mobile offline profile, and publish the offline profile

Step 4: Enable the Field Service mobile mode-driven app for offline use.
Sign into your mobile app, then go to Settings > Offline Setting (globe icon) to see the status of downloaded data.

If data isn't downloading, try signing out and signing back in. If offline data is still not downloading, make sure the user you're signing into the mobile app as has been assigned to a Published mobile offline profile.

Note:
Configure offline capabilities in four steps:

1. Set up an offline profile (one exists by default).
2. Add users to the offline profile.
3. Edit and publish the offline profile as needed.
4. Add the offline profile to the Field Service mobile model-driven app.


Reference:

https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline



Page 19 of 43



Post your Comments and Discuss Microsoft MB-240 exam with other Community members:

DHEERAJ commented on December 06, 2021
I have only puchased and downlaoded the exam files. I will prepare during holidays and once I write my exams I will share my findings.
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