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Free MB-240 Exam Braindumps (page: 20)

Page 20 of 43
PDF with 270 Questions

You are configuring work orders for technicians to complete the onsite service.

When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.

Which option should the technician use to enter their time spent?

  1. Work Order Service
  2. Field Service Product Type as Non-Inventory
  3. Field Service Product Type as Inventory
  4. Work Order Resource Booking

Answer(s): A

Explanation:

Perform and record work
On the Service tab, you'll see work order details like work order service tasks, products, and services. Mark a service or service task as complete in include the products used. Adjust the product units and the service hours as needed. Selecting the service task, service, or product name will send you to the full details form.

Note: When using a work order service, set the Line Status to Used and enter a Duration and Duration to Bill.


Incorrect:
Not B, Not C: In the Field Service section, choose a Field Service Product Type which is required to add a product or service to a work order.

Inventory: Products that are inventoried and have quantities tracked in a warehouse.
Non-inventory: Items that are typically not inventoried. For example, stickers or zip ties.
Service: Used to create service products, which represent the work that you sell to your customers. The quantity of service products is measured with a duration of time. Only service products can be associated with a work order as a service.


Reference:

https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use
https://learn.microsoft.com/en-us/dynamics365/field-service/create-product-or-service



You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven apps when they log into Dynamics 365, even though only a single workstream is relevant to their work.

You need to configure the model-driven apps to ensure users can only see the single model-driven app relevant to their work.

What should you do?

  1. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system administrator security role.
  2. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system customizer security role.
  3. Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.
  4. Ensure each model-driven app is saved with all security roles applied, and each user is only given the security role relevant for their workstream.

Answer(s): C



You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym & Fitness company.

You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice survey email address.

Which two actions should you perform? Each answer presents a complete solution.

NOTE: Each correct selection is worth one point

  1. Add a custom email address in the Microsoft Power Platform Admin Center.
  2. Add and verify a domain in the Microsoft Power Platform Admin Center.
  3. Add a custom email address in the Microsoft 365 Admin Center.
  4. Add and verify a domain in the Microsoft 365 Admin Center.

Answer(s): C,D

Explanation:

By default, surveys are sent from the surveys@email.customervoice.microsoft.com email address. The email customization feature helps you create a custom email address based on your organization's domain. You can then use this custom email address to send survey invitations to your customers.

Add custom email addresses
Take the following steps to add custom email addresses:

1. Sign in to Microsoft 365 admin center with your work or school account.

2. Select Settings > Org settings.

3. On the Org settings page, under the Services tab, select Dynamics 365 Customer Voice.

4. In the Dynamics 365 Customer Voice panel, under the Distribution tab, select + Add domain.

5. On the Add domain page, enter the domain name of the email domain you want to create in Enter your URL, and then select Next.

6. Create DNS records in your domain by using the values available under the Create DNS record section on the Verify your domain page.

7. After creating DNS records, select Verify.

8. On the Add Email addresses page, enter the following information:
Email address: Email address to use for sending survey invitation.
Display name: Display name for the email user.
Approved users: Users who can use custom email addresses when sending survey invitations.

9. After adding the required email addresses, select Next.

10. On the Review and finish page, review the entered information, and then select Finish.


Reference:

https://learn.microsoft.com/en-us/dynamics365/customer-voice/customize-sender-email



DRAG DROP (Drag and Drop is not supported)
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  1. See Explanation section for answer.

Answer(s): A

Explanation:




Step 1: Open Field Service Settings
System administrators define settings for work orders, bookings, agreements, and more on the Field Service Settings page.

1. In Field Service, change to the Settings area.

2. In the General section, select Field Service Settings.

3. Select the settings you want to change and fill in the information, as required. Refer to the following table for a description of the settings.

4. Select Save to apply your changes.

Step 2: Set Use Enhanced Background Processing to Yes.
To switch from workflow to Power Automate, go to Field Service Settings and toggle Use Enhanced Background Processing to Yes. This action will move background processing from workflow to Power Automate; any enabled Power Automate flows will execute.

Step 3: Deactivate the workflows.

Step 4: Turn on the flows for the Field Service Mobile.


Reference:

https://learn.microsoft.com/en-us/dynamics365/field-service/configure-default-settings



Page 20 of 43



Post your Comments and Discuss Microsoft MB-240 exam with other Community members:

DHEERAJ commented on December 06, 2021
I have only puchased and downlaoded the exam files. I will prepare during holidays and once I write my exams I will share my findings.
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