Free MB-240 Exam Braindumps (page: 3)

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You are a Dynamics 365 for Field Service consultant.
One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.
You need to provide a recommendation of which solution your customer should use to achieve their request.
What should you recommend?

  1. Azure IoT Hub
  2. Connected Field Service
  3. Dynamics 365 for Field Service
  4. Crew Scheduling

Answer(s): B



DRAG DROP (Drag and Drop is not supported)
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company’s business processes.

Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company. You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company’s unique business process.
Which action must you perform?

  1. Edit the existing system status field values.
  2. Create the necessary sub-status values.
  3. Create the necessary system status values.
  4. Create the necessary service task values.

Answer(s): B



As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

  1. Resources
  2. Work Order Types
  3. Booking Rules
  4. Incident Type

Answer(s): D


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types



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Post your Comments and Discuss Microsoft MB-240 exam with other Community members:

DHEERAJ commented on December 06, 2021
I have only puchased and downlaoded the exam files. I will prepare during holidays and once I write my exams I will share my findings.
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