Free MB-240 Exam Braindumps (page: 5)

Page 5 of 43

DRAG DROP (Drag and Drop is not supported)
To improve communications with customers, your company has decided to implement Twilio, a third- party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.

Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



DRAG DROP (Drag and Drop is not supported)
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.

Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources



Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory. It will also allow scheduling of resources based on location.

You have been tasked with setting up the territories to allow for scheduling work and filtering by technicians.

Which two pieces of information must you provide when setting up Territories so work can be scheduled to the appropriate technicians? Each correct answer presents part of the solution.

  1. Users assigned to one or more territory
  2. Territory Name
  3. Territory Manager
  4. Bookable Resources assigned to one or more territory

Answer(s): B,D

Explanation:

When scheduling work orders and other entities, you can match the required service territory to the resources in those territories.

Assign resources to territories.
Field technicians, equipment, and facilities - represented in the system as Bookable Resources - can belong to one or more territories in order to define the geographic territories they work in.

1. Go to Resources in the main menu and select the resource you want to add to a territory.
2. From the resource form, go to Related > Resource Territories.
3. Select + Add New Resource Territory.
4. Populate the Territory, Resource, and Name (optional).


Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-territories



A functional consultant needs to configure all new products for use on Work Orders in Field Service.
What are the three categories for products in Field Service? Each correct answer presents part of the solution.

  1. Inventory
  2. Miscellaneous
  3. Equipment
  4. Service
  5. Non Inventory

Answer(s): A,D,E

Explanation:

Field service product types:

Inventory: This option is used for products of high value, or products that are inventoried and have quantities tracked in a warehouse.

Non-inventory: This option is used for low-value items that are typically not inventoried. Examples of this are consumables like stickers or zip ties.

Service: The service option is used to create service products, which is the labor that you sell to your customers. The quantity of service products is measured with a duration of time. Only service products can be associated with a work order as a service.


Reference:

https://community.dynamics.com/365/fieldservice/f/dynamics-365-for-field-service-forum/288124/field-service-product-type/825741



Page 5 of 43



Post your Comments and Discuss Microsoft MB-240 exam with other Community members:

DHEERAJ commented on December 06, 2021
I have only puchased and downlaoded the exam files. I will prepare during holidays and once I write my exams I will share my findings.
UNITED STATES
upvote