QUESTION: 177

HOTSPOT (Drag and Drop is not supported)
A company is evaluating solutions to improve their customer service capabilities.
When customers call the company, they should be directly routed to the appropriate customer service person.
You need to recommend solutions for the company's requirements.
Which solutions should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

See Explanation section for answer.

Answer(s): A

Explanation:

Box 1: Microsoft Teams Phone
Microsoft Teams Phone supports Direct Routing.

Box 2: Microsoft Viva
Microsoft Viva is an employee experience platform that brings together communications, knowledge, learning, resources, and insights in the flow of work. Powered by Microsoft 365 and experienced through Microsoft Teams, Viva fosters a culture that empowers employees and teams to be their best from anywhere.

Reference:

https://docs.microsoft.com/en-us/microsoftteams/direct-routing-landing-page https://www.microsoft.com/en-us/microsoft-viva

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QUESTION: 178

HOTSPOT (Drag and Drop is not supported)
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

See Explanation section for answer.

Answer(s): A

Explanation:

Box 1: Yes
When you are away from your workstation, the Office 365 portal is the tool that allows you to access email, calendar, and files saved to OneDrive for Business.
The portal also offers online versions of Word, Excel, and PowerPoint, which allows for quick and easy viewing and editing of files.

Box 2: Yes
With the Microsoft 365 admin center, you can reset passwords, view your invoice, add or remove users, and much more all in one place.
The Microsoft 365 Apps admin center provides modern management in the cloud for admins who deploy and manage Microsoft 365 Apps in the enterprise.

Reference:

https://wp.umaryland.edu/what-is-the-office-365-portal-and-why-use-it/ https://docs.microsoft.com/en-us/deployoffice/admincenter/overview

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QUESTION: 179

A company is evaluating Microsoft 365.
You need to identify the features of Microsoft Stream.
What are three features of Microsoft Stream? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Video files are stored in SharePoint Online.
Video files are stored in Yammer.
Video files are stored in Exchange Online.
Video files can be accessed from Microsoft Teams.
Video files can be accessed from Yammer.

Answer(s): A,D,E

Explanation:

A: New version of Microsoft stream (July 2022).
Where will video files be stored?
Videos in Stream (on SharePoint) will be stored in the same place you store your Office files, in Teams, SharePoint, OneDrive, and Yammer. Stream will enhance those videos powering the playback and adding intelligent video experiences on top.
ADE: Video and audio files will be stored on the SharePoint files platform within Microsoft 365 like all other file types. Already today, SharePoint powers file experiences for Microsoft Teams, OneDrive, Yammer, and Outlook.

Reference:

https://docs.microsoft.com/en-us/stream/streamnew/new-stream

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QUESTION: 180

A company uses Microsoft 365 to track progress and issues for construction projects.
Project tasks must be tracked within a Microsoft-maintained unified interface that can be shared and updated across multiple users.
You need to recommend a solution for the company.
What should you recommend?

Microsoft Outlook
Microsoft Planner
Microsoft Stream
Microsoft To Do

Answer(s): B

Explanation:

Microsoft Planner is a planning application available on the Microsoft 365 platform. The application is available to premium, business, and educational subscribers to Microsoft 365. Microsoft Planner is a team-work oriented tool that can be used in a variety of ways. Some of Planner's uses include team management, file sharing, and organization.
Incorrect:

Not D: A smart daily planner -
Set yourself up for success with My Day, intelligent and personalized suggestions to update your daily or weekly to do list. With both a Microsoft to do desktop app and mobile app available, it is easy to stay on task all day long.

Reference:

https://en.wikipedia.org/wiki/Microsoft_Planner

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QUESTION: 177

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QUESTION: 178

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QUESTION: 180

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