Free PL-200 Exam Braindumps
Microsoft Power Platform Functional Consultant Questions 145–152 (page: 20)

Case Study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.
You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study:
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background:
Contoso Suites is an animal shelter that specializes in finding homes for dogs that have been given up by their owners. The shelter can house up to 20 dogs.
The shelter is implementing one model-driven Power Apps app to track the dogs and schedule meetings with potential adopters. No other apps will be created.
The model-driven app uses Dataverse with out-of-the-box functionality when possible. Dataverse is set up with the following configuration:
The solution prefix "cs" is used for all new components.

Only the root business unit is used.

All tables are stored in Dataverse and do not require rapid scaling.

Exchange server-side sync is not configured.

Adopters
Adopter information is stored in a Contact table.

Contacts are considered to be duplicates if they have the same email address and last name.

Adopters are often late to meetings, so a reminder email is sent to them two hours before their meeting.

The email reminders must not be tracked in the system.

Dogs
Dog information is stored in a Dog table, which is organization owned.

Breed, size, and weight are fields in the table.

Dog residency
A Resident table tracks the stay of each dog.

Each resident record has a lookup for the dog and its food.

The food type and amount are logged on each resident record. Auto-posting is not configured for changes to food type and amount.
A fee of $120 is in a currency column named Adoption Fee. This fee can be changed depending on the adoption circumstances.
A formula column named Deposit is automatically populated with 20% of the adoption fee.

A resident record is generated automatically when a dog record is created. This is the only way a resident record can be created.
Exercise and feedings
Exercise for the dogs is tracked in an Exercise table.

Feedings are tracked in a Feeding table.

Exercise and feeding records appear in a resident record timeline.

Care staff
The care staff must be able to view who changed the food type and the amount that was given, for up to three months ago.
The staff must be able to update the weight of a dog on the resident record.

The staff report that the buttons are too small on the touch screen they use to log exercise and feeding.

The staff must be able to view who the adopters are for upcoming meetings. The staff must not be able to update adopter information.
Administrative staff
Administrative staff must receive a weekly list of duplicate contacts. Duplicate alerts must not appear when a staff member saves a new contact.
When an adopter wants to adopt a dog, the staff must perform a series of adoption duties in order. The following duty list must be displayed on the screen:
o Commitment:
Obtain adopter signature in a commitment document.
Collect deposit.
o Pre-pickup:
Document spay or neutering date.
Perform spay or neutering.
Document pickup date.
o Pickup:
Collect full payment.
Verify dog is picked up.
o A dog must be picked up no sooner than two days after spaying or neutering.
o A pop-up window must appear with an error message if the Pickup date is too soon.
o Only administrative staff must be able to add new adopters and dogs.

Case Study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.
You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study:
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background:
Contoso Suites is an animal shelter that specializes in finding homes for dogs that have been given up by their owners. The shelter can house up to 20 dogs.
The shelter is implementing one model-driven Power Apps app to track the dogs and schedule meetings with potential adopters. No other apps will be created.
The model-driven app uses Dataverse with out-of-the-box functionality when possible. Dataverse is set up with the following configuration:
The solution prefix "cs" is used for all new components.

Only the root business unit is used.

All tables are stored in Dataverse and do not require rapid scaling.

Exchange server-side sync is not configured.

Adopters
Adopter information is stored in a Contact table.

Contacts are considered to be duplicates if they have the same email address and last name.

Adopters are often late to meetings, so a reminder email is sent to them two hours before their meeting.

The email reminders must not be tracked in the system.

Dogs
Dog information is stored in a Dog table, which is organization owned.

Breed, size, and weight are fields in the table.

Dog residency
A Resident table tracks the stay of each dog.

Each resident record has a lookup for the dog and its food.

The food type and amount are logged on each resident record. Auto-posting is not configured for changes to food type and amount.
A fee of $120 is in a currency column named Adoption Fee. This fee can be changed depending on the adoption circumstances.
A formula column named Deposit is automatically populated with 20% of the adoption fee.

A resident record is generated automatically when a dog record is created. This is the only way a resident record can be created.
Exercise and feedings
Exercise for the dogs is tracked in an Exercise table.

Feedings are tracked in a Feeding table.

Exercise and feeding records appear in a resident record timeline.

Care staff
The care staff must be able to view who changed the food type and the amount that was given, for up to three months ago.
The staff must be able to update the weight of a dog on the resident record.

The staff report that the buttons are too small on the touch screen they use to log exercise and feeding.

The staff must be able to view who the adopters are for upcoming meetings. The staff must not be able to update adopter information.
Administrative staff
Administrative staff must receive a weekly list of duplicate contacts. Duplicate alerts must not appear when a staff member saves a new contact.
When an adopter wants to adopt a dog, the staff must perform a series of adoption duties in order. The following duty list must be displayed on the screen:
o Commitment:
Obtain adopter signature in a commitment document.
Collect deposit.
o Pre-pickup:
Document spay or neutering date.
Perform spay or neutering.
Document pickup date.
o Pickup:
Collect full payment.
Verify dog is picked up.
o A dog must be picked up no sooner than two days after spaying or neutering.
o A pop-up window must appear with an error message if the Pickup date is too soon.
o Only administrative staff must be able to add new adopters and dogs.

Case Study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.
You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study:
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background:
Contoso Suites is an animal shelter that specializes in finding homes for dogs that have been given up by their owners. The shelter can house up to 20 dogs.
The shelter is implementing one model-driven Power Apps app to track the dogs and schedule meetings with potential adopters. No other apps will be created.
The model-driven app uses Dataverse with out-of-the-box functionality when possible. Dataverse is set up with the following configuration:
The solution prefix "cs" is used for all new components.

Only the root business unit is used.

All tables are stored in Dataverse and do not require rapid scaling.

Exchange server-side sync is not configured.

Adopters
Adopter information is stored in a Contact table.

Contacts are considered to be duplicates if they have the same email address and last name.

Adopters are often late to meetings, so a reminder email is sent to them two hours before their meeting.

The email reminders must not be tracked in the system.

Dogs
Dog information is stored in a Dog table, which is organization owned.

Breed, size, and weight are fields in the table.

Dog residency
A Resident table tracks the stay of each dog.

Each resident record has a lookup for the dog and its food.

The food type and amount are logged on each resident record. Auto-posting is not configured for changes to food type and amount.
A fee of $120 is in a currency column named Adoption Fee. This fee can be changed depending on the adoption circumstances.
A formula column named Deposit is automatically populated with 20% of the adoption fee.

A resident record is generated automatically when a dog record is created. This is the only way a resident record can be created.
Exercise and feedings
Exercise for the dogs is tracked in an Exercise table.

Feedings are tracked in a Feeding table.

Exercise and feeding records appear in a resident record timeline.

Care staff
The care staff must be able to view who changed the food type and the amount that was given, for up to three months ago.
The staff must be able to update the weight of a dog on the resident record.

The staff report that the buttons are too small on the touch screen they use to log exercise and feeding.

The staff must be able to view who the adopters are for upcoming meetings. The staff must not be able to update adopter information.
Administrative staff
Administrative staff must receive a weekly list of duplicate contacts. Duplicate alerts must not appear when a staff member saves a new contact.
When an adopter wants to adopt a dog, the staff must perform a series of adoption duties in order. The following duty list must be displayed on the screen:
o Commitment:
Obtain adopter signature in a commitment document.
Collect deposit.
o Pre-pickup:
Document spay or neutering date.
Perform spay or neutering.
Document pickup date.
o Pickup:
Collect full payment.
Verify dog is picked up.
o A dog must be picked up no sooner than two days after spaying or neutering.
o A pop-up window must appear with an error message if the Pickup date is too soon.
o Only administrative staff must be able to add new adopters and dogs.

Case Study:

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.
You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study:
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background:
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.
Current environment. General
Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort's existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.

Conversations between staff members and guests are often lost.

Conference calls are used for all group meetings.

Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.
Current environment. Check-in proess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort's records.
Current environment. Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ's are out of date.
Requirements. General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution

Requirements. Communication
Communication between team members must be centrally managed and unified in Microsoft Teams.

When the company confirms an event, they must provide a list of guest's names and email addresses.

You must send guests a welcome email that includes a unique registration number for authentication with the resort's portal.
Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance
Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-

select an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.

Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House's marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort.
Requirements. Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
Snow reports

Weather conditions

Start time

End time

Event date

Outdoor activities

Indoor activities

Most popular

The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times during each day of their stay.

Case Study:

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.
You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study:
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background:
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.
Current environment. General
Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort's existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.

Conversations between staff members and guests are often lost.

Conference calls are used for all group meetings.

Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.
Current environment. Check-in proess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort's records.
Current environment. Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ's are out of date.
Requirements. General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution

Requirements. Communication
Communication between team members must be centrally managed and unified in Microsoft Teams.

When the company confirms an event, they must provide a list of guest's names and email addresses.

You must send guests a welcome email that includes a unique registration number for authentication with the resort's portal.
Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance
Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-

select an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.

Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House's marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort.
Requirements. Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
Snow reports

Weather conditions

Start time

End time

Event date

Outdoor activities

Indoor activities

Most popular

The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times during each day of their stay.

Case Study:

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.
You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study:
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background:
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.
Current environment. General
Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort's existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.

Conversations between staff members and guests are often lost.

Conference calls are used for all group meetings.

Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.
Current environment. Check-in proess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort's records.
Current environment. Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ's are out of date.
Requirements. General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution

Requirements. Communication
Communication between team members must be centrally managed and unified in Microsoft Teams.

When the company confirms an event, they must provide a list of guest's names and email addresses.

You must send guests a welcome email that includes a unique registration number for authentication with the resort's portal.
Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance
Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-

select an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.

Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House's marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort.
Requirements. Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
Snow reports

Weather conditions

Start time

End time

Event date

Outdoor activities

Indoor activities

Most popular

The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times during each day of their stay.

Case Study:

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.
You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study:
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background:
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.
Current environment. General
Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort's existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.

Conversations between staff members and guests are often lost.

Conference calls are used for all group meetings.

Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.
Current environment. Check-in proess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort's records.
Current environment. Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ's are out of date.
Requirements. General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution

Requirements. Communication
Communication between team members must be centrally managed and unified in Microsoft Teams.

When the company confirms an event, they must provide a list of guest's names and email addresses.

You must send guests a welcome email that includes a unique registration number for authentication with the resort's portal.
Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance
Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-

select an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.

Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House's marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort.
Requirements. Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
Snow reports

Weather conditions

Start time

End time

Event date

Outdoor activities

Indoor activities

Most popular

The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times during each day of their stay.

Case Study:

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.
You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study:
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background:
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.
Current environment. General
Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort's existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.

Conversations between staff members and guests are often lost.

Conference calls are used for all group meetings.

Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.
Current environment. Check-in proess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort's records.
Current environment. Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ's are out of date.
Requirements. General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution

Requirements. Communication
Communication between team members must be centrally managed and unified in Microsoft Teams.

When the company confirms an event, they must provide a list of guest's names and email addresses.

You must send guests a welcome email that includes a unique registration number for authentication with the resort's portal.
Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance
Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-

select an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.

Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House's marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort.
Requirements. Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
Snow reports

Weather conditions

Start time

End time

Event date

Outdoor activities

Indoor activities

Most popular

The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times during each day of their stay.