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  5. 1Z0-1003-20

Free Oracle 1Z0-1003-20 Exam Braindumps (page: 5)

Page 5 of 34
PDF with 132 Questions

A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.
Which option enables that ability?

  1. Enable the "Allow activity reorder inside the route" feature within the Dispatcher User Type.
  2. Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context.
  3. Enable the "Allow action time adjustment in Manage" feature for the Dispatcher User Type.
  4. Verify that access to Mobility is enabled within the Dispatcher User Type.

Answer(s): C



A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German. Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?

  1. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
  2. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
  3. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
  4. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

Answer(s): B



What happens when you enable the assignment parameter "Limit work by points"?

  1. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
  2. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
  3. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
  4. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

Answer(s): D

Explanation:

https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf



Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true?

  1. OFSC will set the start date depending on the Customer contract rules set within OFSC.
  2. OFSC will not create the activity, and an error will be returned in the API response.
  3. OFSC always uses the Activity Creation Date as the SLA start date.
  4. OFSC will use the Activity Creation Date as the SLA start.
  5. OFSC will use available capacity to determine the most suitable start date.

Answer(s): D



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