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  5. 1Z0-1038-22

Free Oracle 1Z0-1038-22 Exam Questions (page: 7)

Page 5 of 25
PDF with 97 Questions

You have a requirement where there is a need for frequent change in address and phone numbers.
Which two actions would you perform?

  1. Update custom fields with the changed address and phone numbers.
  2. Update variables with the changed address and phone numbers.
  3. Create variables with the current address and phone numbers.
  4. Create the standard text with the current address and phone numbers.
  5. Update the standard text with the changed address and phone numbers.
  6. Create custom fields for the address and phone numbers.

Answer(s): D,E



An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual.
Which statement is true?

  1. Agents can use the Fill Inbox functionality to select any of the three queues.
  2. Agents will get incidents only from the ql queue.
  3. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
  4. Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Answer(s): A



How can you set a preference that is local to your machine?

  1. By selecting File > Settings
  2. By selecting File > Options
  3. By selecting Navigation pane > Configuration > Staff Management > Profiles
  4. By selecting File > Configuration

Answer(s): B



Which two statements are true about Oracle Service Cloud accelerators?

  1. Oracle provides support for all accelerators.
  2. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
  3. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
  4. The source files for all listed accelerators are available for download.
  5. They are available at http://www.oracle.com/technetwork.

Answer(s): B,C



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