Which three statements are true about building Digital Customer Service (DCS) applications?
A. Many DCS applications can be active in production at the same time.
B. DCS includes a "reference implementation template" that il ustrates recommended
C. Only one version of a DCS application can be active in production at any time.
D. DCS application can be embedded in other sites.
Answer(s): B, C, D
You are creating a shared SmartText entry. Which option do you need to select to define a time
period during which the entry is available to users?
A. Time Period
Identify three considerations before starting the configuration of assignment rules to service
A. the attributes of queues to use as criteria for your rule assignments
B. the candidates of service requests to use as criteria for your rule assignments
C. the candidates of queues to use as criteria for your rule assignments
D. the attributes of service requests to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set
Answer(s): B, C, E
You have enabled email acknowledgement and have created a corresponding template. The
acknowledgement e-mail is sent, but there is some standard text appended to the email that is
not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference
number for your service request is: SR0000003006. (SVC- 5295081)