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  5. Oracle Field Service Cloud Service 2020 Implementation Essentials

Free Oracle Oracle Field Service Cloud Service 2020 Implementation Essentials Exam Braindumps (page: 11)

Page 6 of 34
PDF with 132 Questions

The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

  1. The activity turns red and a Resource Tree warning appears.
  2. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
  3. The activity turns red
  4. A Resource Tree warning appears and a message scenario is launched (if configured).

Answer(s): D



A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?

  1. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
  2. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
  3. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
  4. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.

Answer(s): D



Which two statements are true regarding OIC-OFSC integration?

  1. The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.
  2. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.
  3. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.
  4. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.
  5. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.

Answer(s): C,E



A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

  1. Routing may assign activities to them, but contingent workers will not be included in quota calculations.
  2. Contingent workers cannot participate in Teamwork within OFSC.
  3. Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
  4. Contingent workers will be included in quota calculations, but routing will not assign activities to them.
  5. Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.

Answer(s): A,B,C



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