Palo Alto Networks

Free ISO-IEC-20000-Foundation Exam Braindumps (page: 3)

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QUESTION: 5

What should be done to handle risks and opportunities?

Avoid, reduce, and transfer
Plan, do, check, and act using Deming's cycle
Record, classify, fulfill, and close
Determine, document, and plan actions

Answer(s): D

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QUESTION: 6

What is the intent of incident management?

To restore services as quickly as possible
To match new incidents to known errors
To track problems into the known error database
To communicate with customers as to future service disruptions

Answer(s): A

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QUESTION: 7

at is the difference between a nonconformity and an observation?

A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement
A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted
They are different names for the same thing

Answer(s): A

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QUESTION: 8

What is not an input to manage continual improvement?

Governance of process operated by other parties
Problem records
Relevant directives from top management
Optimized resource utilization or risk reduction

Answer(s): A

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