QUESTION: 21

Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A contract agreed with the service provider organization
A contract agreed with the customers
A list of service level targets agreed with the customers
A list of service level targets agreed with the service provider organization

Answer(s): A

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QUESTION: 22

What is the intent of the service availability management process?

To ensure that agreed levels of service commitments to customers can be met in all circumstances
To ensure agreed effective communication towards customers
To ensure that agreed service availability commitments to providers can be met in all circumstances
To ensure that agreed service availability commitments to customers can be met within agreed targets

Answer(s): D

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QUESTION: 23

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

name of the organization
names of suppliers involved in
number of resources required for
service management processes used for

Answer(s): A

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QUESTION: 24

What is the objective of service continuity management?

To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
To ensure that potential service continuity issues are predicted and preventive action taken
To ensure that service continuity plans are tested in accordance with business needs
To ensure that service continuity requirements are fully defined and agreed in service level agreements

Answer(s): A

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Free ISO-IEC-20000-Foundation Exam Braindumps (page: 7)

QUESTION: 21

QUESTION: 22

QUESTION: 23

QUESTION: 24

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