An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:Account ID and passwordCustomer contact informationA list of open orders with the status of each orderHow do you configure the case type to allow customers to update any of the user profile pages individually?
Answer(s): A
In Pega, optional actions allow users to perform actions that are not part of the primary process flow but can be performed if needed. This is particularly useful for updating user profile information which may not always be required during the order placement stage. By adding a set of optional actions to the case workflow, customers can update any of the user profile pages individually without disrupting the main flow of the case.
Pega Academy - Configuring optional actions: Optional actions are used to configure actions that a user can perform at any time during the case lifecycle, providing flexibility and user control.
You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?
To configure a parent case to continue independently of its child cases, you need to adjust the Wait step settings in the parent case. By configuring the Wait step so that users can continue with the parent case process regardless of the child case status, the parent case does not need to wait for the child cases to reach a certain status or be resolved. This allows for parallel processing where the parent case progresses independently of the child cases.
Pega Academy - Wait Step: The Wait step in a case lifecycle is used to pause the processing of a case until a specific condition is met. Adjusting the wait condition allows the parent case to proceed independently of the child cases.
A survey is sent to a customer via email.Who do you configure a solution to ensure the email includes the case ID for the survey?
Answer(s): D
The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.
Pega Academy - Sending emails from a case: The Send email step allows you to configure and send emails from within a case, with options to include case properties dynamically using the Insert Property feature.
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?
Answer(s): C
In Pega, conditional processes can be added to a case life cycle to handle specific scenarios, such as when a passenger is traveling with a service animal. By adding an Identify service animal process and applying a condition to determine when this process should run, you can ensure that the required information about the service animal is collected only when needed. This approach keeps the main case flow streamlined while handling special requirements as necessary.
Pega Academy - Conditional processing: Configuring conditional processes in a case life cycle allows you to define actions that are executed only when certain conditions are met, providing flexibility in case handling.
.......which two situations is it appropriate to use a decision table? (Choose Two)
Answer(s): B,D
Decision tables in Pega are ideal for situations where you need to apply multiple conditions to arrive at a decision. They are best used when you have a limited number of conditions and actions that result in a discrete set of outcomes.B . A dance studio recommending a membership type based on the number and type of dance classes is suitable for a decision table. The number and type of classes can be mapped to specific membership types in a table format where each row represents a possible scenario and outcome. D . A hair care company suggesting a line of products based on various attributes such as hair type, scalp moisture, hair moisture, and whether it is color-treated is also suitable for a decision table. Each combination of attributes can correspond to a specific product recommendation, making a decision table an efficient way to handle these rules.
Pega Decision Management OverviewPega Academy: Decision Table Rules
Post your Comments and Discuss Pegasystems PEGACPBA88V1 exam prep with other Community members: