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Free PEGACPBA88V1 Exam Braindumps (page: 4)

Page 3 of 14
PDF with 50 Questions

A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?

  1. Office location is same
  2. Department is same
  3. Issue type is same
  4. Name of submitter is same

Answer(s): C

Explanation:

The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like "the office Wi-Fi is down."


Reference:

Pega Academy - Duplicate case search: The Search duplicate cases step allows you to configure conditions to identify and manage duplicate cases based on key properties, such as issue type, to streamline case processing.



A sales manager must be able to approve sales quote proposals by email and from their mobile devices.
What do you implement this requirement?

  1. Add an Approve/Reject step and a Send Email step.
  2. Add an Approve/Reject step and enable email notifications on the case type.
  3. Add an Approve/Reject step and enable approval from email and mobile.
  4. Add an Approve/Reject step with mobile approval enabled and add a Send Email step.

Answer(s): C

Explanation:

To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.


Reference:

Pega Academy - Configuring approvals: Enabling approval from email and mobile devices allows users to respond to approval requests directly from email notifications and mobile applications, providing flexibility and efficiency in case management.



...event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room. If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two)

  1. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
  2. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
  3. Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.
  4. Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.

Answer(s): B,D

Explanation:

To achieve the requested behavior in the event center case type:
Create a checkbox for customers to indicate whether they want catering for the event. This allows customers to specify their preference for catering.
Add a decision shape to evaluate whether the customer has checked the catering checkbox. Based on this decision, the case will either proceed to provide a rental rate quote or prompt the customer to choose a menu before receiving a quote.
Configure the menu preferences and appointment date fields with a visibility condition that displays these fields only if the customer selects the catering checkbox. This ensures that customers who do not want catering do not see these fields, streamlining the process.


Reference:

Pega Academy - Configuring visibility conditions: Visibility conditions control the display of fields based on user inputs, such as the selection of a checkbox, ensuring dynamic and context- specific case processing. Decision shapes allow for branching logic in the case flow based on specific conditions.



You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.

  1. goal
  2. deadline
  3. passed deadline
  4. urgency

Answer(s): B

Explanation:

To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.


Reference:

Pega Academy - Service Level Agreements (SLAs): S, L, As define the expected time frames for case resolution, including goals, deadlines, and escalation actions. Setting the deadline ensures that the case meets the required resolution time frame of 3 days.






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