...event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:If customers do not ask for catering, they receive a rental rate quote for the dining room. If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two)
Answer(s): B,D
To achieve the requested behavior in the event center case type:Create a checkbox for customers to indicate whether they want catering for the event. This allows customers to specify their preference for catering.Add a decision shape to evaluate whether the customer has checked the catering checkbox. Based on this decision, the case will either proceed to provide a rental rate quote or prompt the customer to choose a menu before receiving a quote.Configure the menu preferences and appointment date fields with a visibility condition that displays these fields only if the customer selects the catering checkbox. This ensures that customers who do not want catering do not see these fields, streamlining the process.
Pega Academy - Configuring visibility conditions: Visibility conditions control the display of fields based on user inputs, such as the selection of a checkbox, ensuring dynamic and context- specific case processing. Decision shapes allow for branching logic in the case flow based on specific conditions.
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.To meet this requirement, you need to set the___________in the service level to 3 days.
Answer(s): B
To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.
Pega Academy - Service Level Agreements (SLAs): S, L, As define the expected time frames for case resolution, including goals, deadlines, and escalation actions. Setting the deadline ensures that the case meets the required resolution time frame of 3 days.
Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.Which routing approach supports this requirement?
Answer(s): D
To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue. Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address. Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address. This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.
Pega Academy: Assignments and RoutingPega Documentation: Using Business Logic for Assignment Routing
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. What does the assignment urgency impact the deadline and passed deadline intervals?
Answer(s): A
When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLAactions such as further escalation and notifications.
Pega Academy: Service Level AgreementsPega Documentation: SLA Urgency and Escalation Mechanisms
Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,Select the collaboration tool that best suites this type of communication.
Pega offers several collaboration tools, each suited for different types of communication and interaction. For an environment where peers exchange ideas about initiatives to retain employees, the best collaboration tool is "Spaces."Spaces: This tool is designed for collaborative environments where team members can share ideas, discuss initiatives, and collaborate on projects.Interactive Environment: Spaces provide a platform for ongoing discussions, file sharing, and real- time collaboration, making it ideal for exchanging ideas and initiatives.
Pega Academy: Collaboration ToolsPega Documentation: Using Spaces for Team Collaboration
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