users complain of difficulty creating a customer service request through facebook massenger. how do you address this issue?
Answer(s): C
To address difficulty in creating a customer service request through Facebook Messenger:Change the text analyzer configured for the channel (Answer C):The text analyzer is responsible for interpreting user input. Improving its configuration can enhance its ability to understand and process customer requests more accurately.
Pega's channel and interaction documentation includes information on configuring and optimizing text analyzers to improve interaction quality in messaging channels.
you are configuring authentication for a pega web mashup implementation.How do you ensure the host system origin is trusted?
Answer(s): A
To ensure the host system origin is trusted in a Pega web mashup implementation:In the authentication service JNDI binding parameters, specify the protocol, host, and port Answer A: Specifying these parameters ensures that the Pega system recognizes and trusts the origin of the mashup requests.
Pega's mashup authentication documentation outlines the steps to configure the authentication service to trust specific host system origins by specifying the protocol, host, and port in the JNDI binding parameters.
you need to formet required fields with red labels. you configure a custom style in the skin rule.how do you apply the custom style?
Answer(s): D
To format required fields with red labels using a custom style in the skin rule:Reference the custom style in the required field labels (Answer D):Applying the custom style directly to the required field labels ensures that they are formatted according to the defined style (e.g., red color).
Pega's skin rule customization documentation describes how to define and apply custom styles to specific UI elements, including field labels, to meet formatting requirements.
how do you differentiate between satisfied and unsatisfied customers to provide an appropriate greeting for each customer in facebook massenger?
Defining Greetings: In Pega, create two separate greeting messages, one for satisfied customers and one for unsatisfied customers. Each greeting should be tailored to address the specific sentiment of the customer.Applying When Rule: A When rule is used to conditionally execute actions based on certain criteria. Create a When rule that evaluates the customer's satisfaction status. This can be based on data points such as customer feedback scores, recent interaction history, or sentiment analysis results from their messages.Configuring the Response: In the process configuration for handling Facebook Messenger interactions, apply the When rule to decide which greeting message to send. This ensures that when a customer initiates a conversation, the system checks their satisfaction status and responds with the appropriate greeting.
Pega Academy: Configuring Chatbots and Virtual Assistants Pega Documentation: Using When Rules
Post your Comments and Discuss Pegasystems PEGACPLSA88V1 exam with other Community members:
Babu commented on July 29, 2024 Perfect study guide. Unlike those other sites with annoying captcha validation after each page. This site is more professional and clean. India upvote
swati commented on July 07, 2024 what will be correct ans of ques 13? Anonymous upvote
Our website is free, but we have to fight against bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the PEGACPLSA88V1 content, but please register or login to continue.