QUESTION: 5

You oversee a medium-size development team. Some of the team members and new to Pega and are working on features in a separate branch.
What are two ways you can ensure that the rules the team creates adhere to best practices? (Choose Two)

Run 1 rarer on each new rule in the branch that new team members check in to identify any failures in rule execution.
Leverage the branch review feature to have senior team members validate the branch contents.
Use Pega Log Analyzer to locate any exceptions in the branch associated with the new team members.
Review the branch quality to identify any rules with guardrail warnings.

Answer(s): B,D

Explanation:

Ensuring that new team members adhere to best practices can be achieved through the following methods:
Branch Review: Utilize the branch review feature in Pega, where senior team members can review the contents of the branch. This allows experienced developers to provide feedback and ensure that the new rules meet the required standards.
Branch Quality Review: Regularly review the quality of the branch to identify any rules that have guardrail warnings. Guardrails are best practice guidelines in Pega, and addressing these warnings helps maintain high-quality, robust rules.

Reference:

Pega Platform documentation on branch development and guardrail compliance.

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QUESTION: 6

An application consisting of a single case requires sending correspondence at a designated time with minimal delay. The existing solution uses an assignment to pause the case until an SLA invokes the escalation activity that sends the correspondence. Occasionally there is a delay in sending the correspondence.
Which two factors contribute to the delay? (Choose Two)

The number of queued SI A objects
Multiple open assignments on the same case
Error handling for locked items
Correspondence rule configuration

Answer(s): A,C

Explanation:

Several factors can contribute to delays in sending correspondence in a Pega application:
Queued SLA Objects: The number of Service Level Agreement (SLA) objects queued can affect the timing of correspondence. If there are many SLA objects queued, the system may take longer to process them, leading to delays.
Error Handling for Locked Items: If there are errors in handling locked items, this can also cause delays.
When an item is locked and an error occurs, the system needs to manage these exceptions, which can impact the overall processing time.

Reference:

Pega Platform documentation on SLA and error handling mechanisms.

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QUESTION: 7

XYZ Corp requires employees to designate alternate operators to perform their work while they are on vacation. Work vacationing operators should be visible to alternate operators. How do you configure the application to handle this requirement?

Add a ValueList Property to Data Admin-Operator-ID. Alternate operators add vacationing persons to their ValueList. Modify the Assign Worklist report definition to include this ValueList. Modify security accordingly to allow access.
Modify the user portal to only display team members for which the operator has been designated an alternate. Clicking on an operator displays that operator's worklist. Assignments are opened accordingly.
Define a custom Access When rule named pxAssignedToMeOr Alternate. Modify the pyUserWorkList Report Definition using this rule to display every Assign-Worklist assignment within the WorkGroup.
Develop an agent that transfers worklist assignments from the operator going on vacation, when that vacation starts, to the alternate operator.
When vacation ends, transfer uncompleted assignments back.

Answer(s): C

Explanation:

To configure the application to handle the requirement where employees can designate alternate operators to perform their work while they are on vacation, follow these steps:
Define a custom Access When rule:
Create an Access When rule named pxAssignedToMeOrAlternate. This rule will allow the system to check whether the assignment is for the current user or their designated alternate. The rule should include logic to determine if the assignment belongs to the operator or the operator's alternate.
Modify the pyUserWorkList Report Definition:
Access the pyUserWorkList report definition which is used to display the worklist for the current user.

Modify this report to include a filter condition using the pxAssignedToMeOrAlternate Access When rule. This ensures that the report displays assignments for both the current user and any assignments for which they are an alternate.
Assign Worklist assignments to alternate operators:
Ensure that the assignments visibility is adjusted accordingly by modifying the security settings to allow access to assignments for alternate operators.
Testing and Verification:
Test the configuration to ensure that alternate operators can see and access the worklist items of the operators they are covering for.
This approach leverages Pega's Access When rules to dynamically adjust the visibility of assignments based on operator relationships, ensuring that alternate operators can perform work as needed without requiring manual assignment transfers.

Reference:

Pega Documentation on Access When rules: Access When Rules Pega Documentation on Report Definitions: Report Definitions

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QUESTION: 8

Which two actions can yon perform to improve the guardrails compliance score of an application? (Choose

Ensure keyed data classes are not mapped to pr-other where possible.
Convert activities that only retrieve data to data transforms that invoke data pages.
Achieve a higher application level test coverage percentage score.
Increase the percentage of unit tests and scenario tests that pass.

Answer(s): A,B

Explanation:

To improve the guardrails compliance score of an application, you can perform the following actions:
Ensure keyed data classes are not mapped to pr-other where possible:
Pega recommends avoiding the use of the pr_other table for keyed data classes as it can lead to performance issues and complicate data retrieval.
Instead, ensure that keyed data classes are mapped to dedicated tables. This enhances data management and improves compliance with Pega's best practices. Convert activities that only retrieve data to data transforms that invoke data pages:

Activities in Pega can be complex and harder to maintain.
When activities are only used to retrieve data, it's better to convert them to data transforms that call data pages. Data pages are reusable and declarative. They help in maintaining consistency and reducing the complexity of the application.

Reference:

Pega Documentation on Data Classes: Data Classes
Pega Documentation on Data Pages and Data Transforms: Data Pages

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QUESTION: 5

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QUESTION: 7

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QUESTION: 8

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