You are implementing a paga customer service application and are integrating the system of record data for account information?select the three tasks required to implement this integation
Answer(s): A,D,E
To implement integration of system of record data for account information in a Pega Customer Service application:Specialize the Pega Customer Service data pages that use account data to ensure they are tailored to fetch the required data.Integrate with the system of record to populate an Account data class, ensuring that account information is correctly retrieved and stored.Create a data transform to map the Account data class to the Pega Customer Service Account class, ensuring that data is correctly transformed and utilized within the Pega application.
Pega documentation on Data Integration > Integrating System of Record Data > Implementing Data Transforms and Specializing Data Pages
When implementing a Next-Best-Action, the customer Lifetime value Threshold is used to __________ for an offer
Answer(s): C
Next-Best-Action Configuration:In Pega, configure the Next-Best-Action strategy to include customer lifetime value as a factor.Set Thresholds:Define thresholds for customer lifetime value to determine what constitutes a high-value proposition.Prioritization Logic:Implement logic within the strategy to prioritize actions or offers that align with high customer lifetime value.
Pega documentation on Next-Best-Action and customer lifetime value considerations.
A slow-running connector must run whenever the status of a case changes. select the three steps to configure a solution that minimizes the delay experienced by the user
Answer(s): B,C,E
Configure Activity for Background Execution:Set the activity to execute in the background to prevent user interface delays.Activity Setup:Configure an activity that handles the connector call.Declare Trigger:Set up a declare trigger that activates when the case status changes to ensure the connector runs at the appropriate time.
Pega best practices for connector execution and declare trigger configuration.
You are configuring a new version of a data transform that is partially complete. During testing, you want to be able to use previous of the rule.select the rule configuration that enable you to save ans check in the record with validation error and allows previous versions of the rule to execute.
Rule Configuration:Set the availability of the data transform rule to "Blocked".Testing with Previous Versions:This allows you to save and check in the record despite validation errors and lets previous versions of the rule execute during testing.
Pega rule availability settings and version management documentation.
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