which two statements are correct with regard to inbound email processing? (choose two)
Answer(s): A,B
Regarding inbound email processing:An incoming email reply is linked to its original case by the case ID in the subject of the email (Answer A): The case ID in the subject line allows the system to match the incoming email with the existing case, ensuring proper tracking and processing.
Pega's email processing documentation describes how case ID in email subjects helps link replies to the correct cases.When creating a case from an email using the standard service activity, email attachments are automatically added as case attachments (Answer B):
DRAG DROP (Drag and Drop is not supported)application ABC defines and creates survey cases based on a customer s profile. a second application, ABCproxy, is hosted in a cloud environment. the ABC proxy application creates a survey proxy case on demand from application ABC. The questions contained in the survey case are transferred to the survey proxy case. customers answer questions on the survey using the ABC proxy application. the completed survey information is passed back to the survey case created by application ABC. the company wants to use REST services to accomplish this interface. select and move the three options that are needed to satisfy the requirement to the configuration columns and place.
Answer(s): A
users complain of difficulty creating a customer service request through facebook massenger. how do you address this issue?
Answer(s): C
To address difficulty in creating a customer service request through Facebook Messenger:Change the text analyzer configured for the channel (Answer C):The text analyzer is responsible for interpreting user input. Improving its configuration can enhance its ability to understand and process customer requests more accurately.
Pega's channel and interaction documentation includes information on configuring and optimizing text analyzers to improve interaction quality in messaging channels.
you are configuring authentication for a pega web mashup implementation.How do you ensure the host system origin is trusted?
To ensure the host system origin is trusted in a Pega web mashup implementation:In the authentication service JNDI binding parameters, specify the protocol, host, and port Answer A: Specifying these parameters ensures that the Pega system recognizes and trusts the origin of the mashup requests.
Pega's mashup authentication documentation outlines the steps to configure the authentication service to trust specific host system origins by specifying the protocol, host, and port in the JNDI binding parameters.
you need to formet required fields with red labels. you configure a custom style in the skin rule.how do you apply the custom style?
Answer(s): D
To format required fields with red labels using a custom style in the skin rule:Reference the custom style in the required field labels (Answer D):Applying the custom style directly to the required field labels ensures that they are formatted according to the defined style (e.g., red color).
Pega's skin rule customization documentation describes how to define and apply custom styles to specific UI elements, including field labels, to meet formatting requirements.
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