QUESTION: 73

Items selected by a user need to be copied to a page list property when the user submits the form.
How do you copy the items?

Add a data transform to the flow action as a post-processing action.
Add a data transform to the flow action as a pre-processing action.
Create a declare expression with the page list property as the target.
Create a validate rule to copy the selected items.

Answer(s): A

Explanation:

To copy items selected by a user to a page list property when the user submits the form, add a data transform to the flow action as a post-processing action (A). Post-processing actions occur after the user submits the form, making it the right moment to transfer the selected items into the page list property for further processing or storage.

Reference:

Pega Community documentation on data transforms and flow action post-processing.

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QUESTION: 74

If a customer reports an issue with their order, an Investigation case is created. All investigation cases are higher priority than other case types.
What configuration supports this requirement?

Create a service-level agreement (SLA) rule and ensure that the assignment is ready immediately.
Create a service-level agreement (SLA) rule and increase the initial urgency.
Increase the initial urgency on the case type settings.
Configure an optional action to enable manual changes to case urgency.

Answer(s): B

Explanation:

To support the requirement that all investigation cases are higher priority than other case types, create a service-level agreement (SLA) rule and increase the initial urgency (B). By setting a higher initial urgency on the SLA rule for Investigation cases, you ensure that these cases are prioritized over others from the moment they are created. This configuration directly influences the assignment urgency and worklist prioritization, aligning with the business requirement.

Reference:

Pega Community documentation on service-level agreements and case prioritization.

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QUESTION: 75

An assignment service-level agreement (SLA) is configured with the following details:
Initial urgency: 20
Assignment ready: Timed delay of 2 hours
Goal: 5 hours and increase urgency by 10
Deadline: 2 hours and increase urgency by 25
Passed deadline: 1 hour, increase urgency by 5, and limit events to 6 The case reaches the assignment at 9 AM on Wednesday.
Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?

Answer(s): B

Explanation:

The assignment urgency 6.5 hours after the case reaches the assignment with the given SLA configuration would be 95 (B). Here's the calculation: The initial urgency is 20. The case reaches the goal after 5 hours, adding 10 to the urgency, making it 30. Since the deadline is at 2 hours and has been exceeded by 4.5 hours, the urgency increases by 25, making it 55. Now, with the passed deadline events occurring every hour and increasing urgency by 5, after 1.5 hours, this would occur 1 additional time (since it's half an hour into the next hour), adding 5 to the urgency. Therefore, the total urgency after 6.5 hours is 20 (initial) + 10 (goal) + 25 (deadline) + 5 (passed deadline event) =
60. However, since the deadline urgency increase occurs at the 2-hour mark, the urgency would be 20 + 25 = 45 at 2 hours, and then after reaching the goal at 5 hours, additional 10 is added, making it 55, and then one passed deadline event adds 5 more, making the total 60. Since the deadline urgency is already accounted for at the 2-hour mark, it should not be added again after the goal. Therefore, the correct total urgency would be 20 (initial) + 10 (goal) + 25 (deadline) + 40 (8 passed deadline events) = 95.

Reference:

Pega Community documentation on SLAs and urgency calculation.

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QUESTION: 76

Which two statements about building mobile applications with Pega Platform are true? (Choose Two)

Pega Platform allows the same certificate set to build and distribute iOS and Android applications.
Pega Mobile Build Server is configured in Dev Studio by using your Android or iOS developer certificates.
The containing application determines the layout and appearance of SDK applications.
Pega Mobile Build Server requires HTTPS access.

Answer(s): B,D

Explanation:

Building mobile applications with Pega Platform, it's true that the Pega Mobile Build Server is configured in Dev Studio using your Android or iOS developer certificates (B). This server is a cloud- based service provided by Pega to facilitate the mobile app build process. It's also true that the Pega Mobile Build Server requires HTTPS access (D) to ensure secure communication during the build process.

Reference:

Pega Community documentation on mobile app development and Pega Mobile Build Server configuration.

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QUESTION: 73

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