QUESTION: 25

DRAG DROP (Drag and Drop is not supported)
Organize each rule in the appropriate layer of the Enterprise Class Structure (ECS).

See Explanation section for answer.

Answer(s): A

Explanation:

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QUESTION: 26

Teams X and Y work on different enhancements in the same ruleset. The release date for each enhancement is uncertain.
Which two options allow each team to keep its work separate? (Choose two.)

Apply privileges to the rules each team configures
Create a new ruleset version for one of the teams
Create access groups for each of the teams
Create a branch ruleset for each team

Answer(s): A,D

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A company with multiple applications spanning different business units wants to send a standard confirmation email whenever a case is created.
In which layer of the Enterprise Class Structure (ECS) do you apply the email correspondence?