QUESTION: 17

The service level provides a four-hour initial delay. If the case urgency is set to 10 and the case reatches the assignment at 9 A.M. Monday, what is the assignmenturgency at noon Wednesday ?

60
100
80
50

Answer(s): A

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QUESTION: 18

Which two of the following options are benefits of using skin inheritance ? (Choose Two)

Child skins can reuse mixin and formats from other child skins with the same parent
Child skins only need to customize in the parent skin
Standard styles created in a parent skin are easier to maintain
In order to maintain consistency, child skins cannot modify format and mixins from the parent skin

Answer(s): B,C

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QUESTION: 19

You use the Clipboard tool to perform which two tasks ? (Choose Two)

Review the current values of case data
Test whether a declarative expression properly calculates a target value
Test case behaviorby setting property values for an open case
Test a rule to determine whether the rule executes correctly

Answer(s): A,C

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A home loan application requires application the legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?

Apply business logic to route a single assignment in the correct order.
Create an approval process for each manager in parallel.
Route an assignment to a work queue where both roles have access.
Create an approval step with cascading approval.

Answer(s): D

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QUESTION: 17

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QUESTION: 20

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