QUESTION: 57

A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.

Select thecase type relationship that satisfies the requirement.

Configure checkout request as a child case of hotel review.
Configure hotel review as a child case of the checkout request.
Configure hotel review as a parallel process to the checkout request.
Configure both checkout request and hotel review as top-level cases.

Answer(s): C

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QUESTION: 58

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?

The user is notified that the maximum urgency value has been reached.
Urgency value remains at 100, but other service level processing continues.
Urgency value continues to increment as configured.
Service level processing is halted until the assignment is completed.

Answer(s): B

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QUESTION: 59

You configure a service level to start with 0 points and adjust assignment urgency to 20 when the goal is reached, another 20 when the deadline is reached, and 50 when the passed deadline event is triggered. You iterate the passed deadline 3 times. How many points will the assignment have on the last iteration of passed deadline.

Answer(s): B

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QUESTION: 60

The clipboard is a_________________tool and is unique to each_________________? (Choose One)

diagnostic, case
server-side, user session
client-side, user session
case, application

Answer(s): B

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QUESTION: 57

QUESTION: 58

QUESTION: 59

QUESTION: 60