QUESTION: 89

U+ Bank, a retail bank, offers the Standard card, the Rewards card and the Rewards Plus card to its customers. The bank wants to display the banner for the offer that each customer is most likely to click; therefore, their Arbitration uses Propensity from the AI models. If you are debugging the Next- Best-Action decision strategy, which strategy component will show you if the result of the Arbitration is correct?

Prioritize
Filter
Group By
Set Property

Answer(s): A

Explanation:

Debugging Arbitration - To verify if the result of the arbitration is correct, the Prioritize component in the strategy shows the final ranking of actions.
Prioritize Component - This component ranks actions based on their calculated priority scores.
Steps:
Review the Prioritize component in the strategy.
Check the priority scores assigned to each action.
Ensure that the actions with the highest propensities are ranked at the top.

Reference:

Pega Customer Decision Hub User Guide 8.7, Section "Prioritize component," details how this component is used to rank actions and how to debug using the arbitration matrix .

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QUESTION: 90

U+ Bank has several eligibility criteria defined using an eligibility strategy. The eligibility strategy uses a scorecard rule to determine the customer credit score. The bank wants to update the scorecard to include customer income in the credit score calculations. How do you implement this change?

Update only to the existing scorecard
Change only the decision strategy using the scorecard
Change both the scorecard as well as the decision strategy using the scorecard
Recreate the scorecard rule from scratch

Answer(s): C

Explanation:

Scorecard Rule - A scorecard in Pega is used to calculate a score based on various customer attributes. To include a new attribute (customer income), the scorecard rule must be updated.
Steps to Update Scorecard:
Navigate to the scorecard rule in Dev Studio.
Add a new input for customer income.
Define the scoring logic for the new input.
Save the updated scorecard.
Decision Strategy - The decision strategy that uses this scorecard must also be updated to ensure it correctly utilizes the new score calculations.
Steps to Update Decision Strategy:
Locate the decision strategy in the Next-Best-Action Designer.
Ensure the updated scorecard is referenced correctly.
Adjust any logic or thresholds that depend on the scorecard output. Test the strategy to ensure it works as expected with the updated scorecard.

Reference:

Pega Customer Decision Hub User Guide 8.6, Sections on "Scorecard Rules" and "Decision Strategies" provide guidance on updating and configuring these components.

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QUESTION: 91

A bank is currently doing cross-sell on the web by showing various credit cards to its customers. Due to the credit limits of each card, the bank wants to present credit cards only to suitable customers who have a credit score greater than 500.
Which component helps you to calculate a customer's credit score?

Set Property
Filter
Scorecard
Results

Answer(s): C

Explanation:

Scorecard Component - This component in Pega CDH is designed to evaluate attributes and produce a score based on those attributes. It is commonly used for calculating credit scores, risk scores, etc.
Steps to Use Scorecard:
In the decision strategy, add a Scorecard component.

Configure the scorecard to include relevant customer attributes (e.g., payment history, credit utilization).
Set the rules and weights for each attribute to calculate the final credit score. Use the score in further decision logic (e.g., filtering out customers with a score below 500).

Reference:

Pega Customer Decision Hub User Guide 8.5, Section "Using Scorecards in Decision Strategies" explains how to configure and use scorecards to calculate scores.

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QUESTION: 92

A bank developed a scorecard to automate the loan approval process. In a decision strategy, how do you use the raw score value computed by the scorecard?

Use the pxSegment property
Use the PropertyHasValue function
Map a new property in the Score Mapping tab
Use the pyOutcome property

Answer(s): C

Explanation:

Score Mapping Tab - This tab in the scorecard rule is used to map the raw score to a property that can be used in decision strategies.
Steps to Map a New Property:
Open the scorecard rule in Dev Studio.
Navigate to the Score Mapping tab.
Add a new mapping for the raw score to a property (e.g., pyRawScore).
Save the scorecard rule.
Using the Mapped Property:
In the decision strategy, reference the mapped property to utilize the raw score value. Apply this property in conditions, filters, or other decision components as needed.

Reference:

Pega Customer Decision Hub User Guide 8.7, Section "Mapping Scorecard Properties" provides detailed steps on mapping scorecard values to properties.

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