Which three approaches are considered a PegaUnit: testing best practice? (Choose Three)
Answer(s): B,D,E
A Customer Service application requires customer data assembled from multiple external systems. The customer data is captured by a parent case. Subcases of that parent case need to reference the same customer data. The customer data must be as current as possible.Which two options are used as part of the solution? (Choose Two)
Answer(s): C,D
MyHealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the workday begins. AM claims are processed within 30 days.MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims’ processors work in Los Angeles 9:00 AM-5:OQ PM PST. Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?
Answer(s): A
While configuring GetNextWork, overriding the System Settings rule GetNextWork WorkBasketUrgencyThreshold imposes a minimum cutoff value for assignment urgency.Which statement accurately depicts the system behavior when the GetNextWork_WorkBaseketUrgencyThreshold setting is overridden?
Answer(s): D
You need to create custom workspaces for the manager and for the Customer service representative (CSR), Also, you are asked to display some properties in custom formats that are not supported by Pega. Which approach satisfies these requirements?
Answer(s): C
Post your Comments and Discuss Pegasystems PEGAPCLSA86V2 exam prep with other Community members: