In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account.
Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement? (Choose two.)
- Add a Persist Case shape after the first step.
- Apply a when condition to the first step to persist only cases requiring updates.
- Configure the starting flow to instantiate the case type as a temporary case.
- Configure the first step to instantiate the case type as a temporary case.
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