A business analyst is leading a project to implement automated order entry software at a local pizza restaurant. The business analyst has very little information about the project: the ordering process takes too long and often ends in incorrect orders.
What step should the business analyst take next?
- Identify testing resources to support the implementation.
- Request information on the current ordering process and compare it with other companies.
- Select the software to implement and start working with the technical resources.
- Schedule a requirements gathering sessions with the manager of the ordering department.