Universal containers uses social media to monitor new trends and issues that require a response by their community team. What solution should a consultant recommend to automate the creation of customer contacts and cases from universal containers social channels when negative product sentiment is expressed?
- Implement salesforce radians 6 with filters against the company's twitter account and assign new cases to twitter queue
- Configure Salesforce Twitterforce and workflow rules for negative product sentiments that automatically create a contact and a case
- Configure Salesforce social hub workflow for negative sentiments that automatically creates a contact and a case
- Integrate Service cloud with Google Analytics and use workflow rules for case and contact creation based on key values