QUESTION: 69 Topic: 1, Volume A

The support team has asked the System Administrator to automate the notification of a customer's
support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
This cannot be done

Answer(s): A

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QUESTION: 70 Topic: 1, Volume A

The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

Delete the workflow rule
Deactivate the workflow rule
Delete the actions in the Time-based Workflow queue
Reset passwords for all users of the org
None of the above

Answer(s): C

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QUESTION: 71 Topic: 1, Volume A

What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?