QUESTION: 114

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

Build a Surveys Lighting Component
Use an AppExchange Survey Lightning Component
Build a Surveys Visualforce Page
Use the Standard Surveys Lightning Component

Answer(s): B

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Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.

How should a Community Cloud consultant accomplish this task?

Select one or more of the following:

Use data loader to export contacts and insert as Community users
Use the Data Import Wizard to create users from contacts
Enable Person Accounts and set the accounts as Community users
Use the Salesforce Community user API to create users from contacts

Answer(s): C

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QUESTION: 116

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer

Add a generic component and name it Leaderboard
Enable Chatter for the Customer Service Napili Community
Drag and drop the Reputation Leaderboard component onto the home page
Create a custom Lightning component and add it to the home page

Answer(s): C

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QUESTION: 117

Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members. What two things should the Salesforce Admin do to achieve this? Choose 2 answers

Find and install a Lightning survey app from the AppExchange
Create a new page, add the standard survey components, and publish
Find and install a Visualforce survey app from the AppExchange
Build custom Lightning survey components for the template

Answer(s): A,D

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QUESTION: 114

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QUESTION: 117