QUESTION: 9

Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle:

- Universal Containers can engage with partners during the Sales cycle.

- Universal Containers can have internal discussion NOT visible to partners.

- The Channel Manager can bring any Universal Containers Employee to the discussion

- Universal Contianers employees may or may NOT have access to the Partner Community

How should a Salesforce Admin fulfil those requirements?

Leverage Opportunity feed and group record layout for access control.
Leverage unlisted groups and record sharing for access control.
Leverage Opportunity feed and manual shares for access control.
Leverage private groups and record sharing for access control.

Answer(s): C

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QUESTION: 10

Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.

Which standard functionality should be used to accomplish this task?

Upload an HTML header in Community Management with Javascript that contains a link to the external website.
Create a rich text field inside the Navigation object and include the website URL as an href link.
Create a Navigation menu item inside Community Builder with External URL type.
Update the Default Website Link property inside Property Editor to the company's website.

Answer(s): C

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QUESTION: 11

Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.

- The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect

- Customer users only need to see their orders in the Community

- Orders are currently public read-only

- Customer users need to access fields that are already part of the existing integration

What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers

Leveraging existing integration with the legacy system
Set the external users' organisation wide defaults to private for external order objects
Creating a new integration with the legacy system for customer users
Update the customer user profile and given the "view all" permission on the integration object

Answer(s): A,D

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QUESTION: 12

A Salesforce Admin needs to build a self-service Community.

Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.

Configure a search for articles and discussions in the Community.
Gather branding assets, including images and logo for the Community.
Create email templates to be used in the community.
Add discussions on topics that can be published in the Community.
Enable the Service Cloud features to be used in the Community, including Knowledge and Case.

Answer(s): B,C,E

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