QUESTION: 13

Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License.
Universal Containers plans to launch a project management module with the following requirements:

· Leverage Chatter for collaboration.
· Private project collaboration between the customer and Universal Containers.
· Leverage documents, tasks, and events in the project space.
· Customers can only see and access their projects.

What is the most efficient way for the Salesforce Admin to fulfil these requirements?

Create unlisted groups and add project records to the group
Add private groups and add project records to the group
Build a custom Visualforce project space and control access through sharing
Use custom objects, record feeds, and control access through sharing

Answer(s): B

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QUESTION: 14

A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules
Performance test the Community with a large number of members with increased activity
Test the Community for member activity, including cases and articles
Formalize the member registration process, including automating the account assignment or person account creation
Make sure customers are NOT members of other Salesforce Communities

Answer(s): A,C,D

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QUESTION: 15

Universal Containers is building a community to drive channel sales. They have 2000 partner accounts. The high level capabilities for their partners are as follows:
· Partner users should NOT be able to access accounts and cases that they do NOT have access to.
· A Partner User must be able to create cases for all accounts in their account hierarchy irrespective if they are parent or child account.
· Partner users must be able to collaborate within the private groups they are members of.

What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers

Develop an Apex Managed Sharing Rule on the Account and Case Object
Configure an Owner -based Sharing Rule on the Account and Case Object
Set External User Organization Wide Defaults to Private on the Account and Case Object
Create a Criteria -based Sharing Rule with read/write access on the Account and Case Object

Answer(s): A,C

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QUESTION: 16

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users.

What should the Salesforce Admin do to fix this problem?

Update the Admin profile so that the Knowledge tab is visible.
Add the Global Header permission set to all Community users.
Edit the Partner Community profile so that the Knowledge tab is visible.
Create a Knowledge article and make it visible to the appropriate channel.

Answer(s): D

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