How should a Consultant provide Suggested Article functionality to Lightning Service Console users?
Answer(s): A
Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?
Answer(s): B
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Which three benefits can be expected from KCS adoption? Choose 3 answers
Answer(s): C,D,E
The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer.What should a consultant configure to satisfy this request?
Answer(s): D
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