Free ADX261 Exam Braindumps (page: 3)

Page 3 of 50

Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?

  1. omni Channel
  2. Contact Request
  3. Field Service
  4. Mobile Connect

Answer(s): C



Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?

  1. Define case auto-response rules.
  2. Estabalish case assignment rules.
  3. Use Flow Builder to create a flow with scheduled path.
  4. Configure case escalation rules.

Answer(s): D



Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

  1. Push Notifications
  2. Case Feed
  3. Omni-channel Supervisor
  4. Next Best Actions

Answer(s): C



The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.

Which two solutions should a consultant recommend?
Choose 2 answers

  1. Customer community
  2. Knowledge base
  3. Service cloud console
  4. Automatic call distribution

Answer(s): A,B



Page 3 of 50



Post your Comments and Discuss Salesforce ADX261 exam with other Community members:

Riya 3/5/2024 10:18:52 AM
Good hope it helps
Anonymous
upvote

Elan 3/5/2024 8:02:21 AM
Nice to see this kind of websites. thanks
BAHRAIN
upvote

B 3/5/2024 7:07:54 AM
Q11: The name of the system logging facility is "syslog". https://www.rsyslog.com/doc/configuration/modules/pmnull.html#syslogfacility
HUNGARY
upvote

Swetha 3/5/2024 5:38:28 AM
Passed the exam with score 873. Thanks for the questions.
UNITED STATES
upvote

imman 3/5/2024 5:29:53 AM
exam preparation
Anonymous
upvote

srinivas 3/5/2024 3:35:21 AM
nice questions
AUSTRALIA
upvote

JP 3/4/2024 8:13:08 PM
Question 46 answer is incorrect, The correct answer is Array
EUROPEAN UNION
upvote

Mahesh 3/4/2024 3:45:27 PM
One of the most usefull
Anonymous
upvote

Mike 3/4/2024 9:09:32 AM
nice to know the questions
SPAIN
upvote

Mike 3/4/2024 8:26:11 AM
are these questions updated
SPAIN
upvote

teddy 3/4/2024 3:29:58 AM
good questions and answers dump types
Anonymous
upvote

Pratap 3/4/2024 2:28:32 AM
I really like this site and its study guides. Their questions are very close to exam questions. It has helped me pass
Anonymous
upvote

Chamika Makolage 3/3/2024 11:48:15 PM
Best questions
NETHERLANDS
upvote

Duaa 3/3/2024 10:28:06 AM
Please share dumps as I have exam
Anonymous
upvote

Fahim 3/2/2024 8:46:28 AM
The questions are quite accurate and helpful. I had to buy the PDF version as I study better with that. I passed my exam yesterday. There is almost all questions came from this exam dump.
UNITED STATES
upvote

Lekshmi 3/2/2024 4:20:02 AM
Very good explanation
INDIA
upvote

muksgreen 3/1/2024 11:51:08 AM
brainstorming excellent
JAPAN
upvote

Perumal 3/1/2024 9:18:25 AM
Very useful
Anonymous
upvote

chris 3/1/2024 3:56:09 AM
really good
FRANCE
upvote

Rhodah 3/1/2024 2:42:44 AM
I think the questions are good just preparing for my eaxm
Anonymous
upvote

praveenkumar 3/1/2024 2:36:11 AM
Q no : 104 correct answer is option A not option B . please check and make it update ASAP.
UNITED STATES
upvote

Carlos 2/29/2024 8:15:43 PM
@AKM, I took this exam about 2 weeks ago. The questions in this exam dumps are very similar to the exam. However some answers were not that accurate. I got the full PDF version with the testing software called Xengien app. It did help me pass my exam. So yes, it is worth it.
UNITED STATES
upvote

AKM 2/29/2024 10:00:12 AM
Have anyone took the test after practicing here? What is accuracy of this question compared to actual test
INDIA
upvote

sam 2/29/2024 4:42:02 AM
this site seems to be helpful anyone used it to pass their exam?
Anonymous
upvote

Hari 2/28/2024 10:12:56 PM
This questions really will come in exam
UNITED STATES
upvote

Abiodun Olatunde 2/28/2024 3:17:12 PM
I think they are On point
Anonymous
upvote

Theresa 2/28/2024 3:54:56 AM
Relatable question
Anonymous
upvote

Ramkumar 2/27/2024 9:51:08 PM
Nice question
Anonymous
upvote

Datha 2/27/2024 7:14:12 PM
Which devices are registered by using the Windows Autopilot deployment service?
UNITED KINGDOM
upvote

Bola 2/27/2024 10:28:17 AM
It's useful
Anonymous
upvote

Shiela 2/27/2024 7:56:56 AM
Philippines
Anonymous
upvote

Shiela 2/27/2024 7:53:36 AM
seems like the right questions
Anonymous
upvote

Vaibhavi 2/27/2024 4:06:18 AM
Need more questions
Anonymous
upvote

Yugabharathi 2/26/2024 11:20:19 PM
Nice question
Anonymous
upvote