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  5. ADX261

Free ADX261 Exam Braindumps (page: 3)

Page 3 of 50
PDF with 304 Questions

Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?

  1. omni Channel
  2. Contact Request
  3. Field Service
  4. Mobile Connect

Answer(s): C



Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?

  1. Define case auto-response rules.
  2. Estabalish case assignment rules.
  3. Use Flow Builder to create a flow with scheduled path.
  4. Configure case escalation rules.

Answer(s): D



Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

  1. Push Notifications
  2. Case Feed
  3. Omni-channel Supervisor
  4. Next Best Actions

Answer(s): C



The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.

Which two solutions should a consultant recommend?
Choose 2 answers

  1. Customer community
  2. Knowledge base
  3. Service cloud console
  4. Automatic call distribution

Answer(s): A,B



Page 3 of 50



Post your Comments and Discuss Salesforce ADX261 exam with other Community members:

Lax commented on October 22, 2024
Helpful to practice and prepare for the exam.
Anonymous
upvote

Dilsha commented on October 22, 2024
Thank you the website owner for making these exam questions available for free. It helped me clear my paper.
INDIA
upvote

Tommy commented on October 22, 2024
Passed the exam today with this dump. Very happy. Now Go Trump Go. Make this country great again.
UNITED STATES
upvote

Tubby commented on October 22, 2024
Asked by my employee to pass this exam. So I bought the full version of this exam dump to quickly prepare and pass the exam. I did not want to waste my out of office time to prepare for this.
UNITED STATES
upvote

SSSR commented on October 22, 2024
Great stuff and nicely formatted content. PDF is version is what I highly recommend as it has double the amount of questions.
UNITED KINGDOM
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Nayaran commented on October 21, 2024
First and for most... this exam is extremely hard. Second this exam dump contains majority of the questions. I passed the certification exam.
UNITED STATES
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Marc commented on October 21, 2024
hello would need help
UNITED STATES
upvote

Honest Consumer commented on October 21, 2024
Not a bad question bank. Very close to real exam topics and questions.
UNITED STATES
upvote

Shawna commented on October 21, 2024
I found this document a big help towards my preparation. Well worth the money.
UNITED STATES
upvote

Asma commented on October 21, 2024
Good questions
FRANCE
upvote

Jen commented on October 21, 2024
Do not overthink this guys. Just use these questions and you are good to pass.
EUROPEAN UNION
upvote

siva commented on October 21, 2024
it's goooood
INDIA
upvote

Lee commented on October 21, 2024
Finally a exam dump I can rely on. I went for the full PDF version and it turned out to be as advertised. I just passed first exam last Friday. Preping for the second one. Hopefully I can write and pass this one too because these exams are very difficult.
Hong Kong
upvote

Subash commented on October 21, 2024
I am planning to take this exam. Are these 257 questions enough to clear it? Also, does each section have a passing percentage, or is it based on the overall ?
INDIA
upvote

amrith commented on October 20, 2024
more questions on databricks as well please
Anonymous
upvote

jeff commented on October 20, 2024
This took the pressure out of preparation as I read everywhere that this exam is really hard. Wonderful resource.
UNITED STATES
upvote

CoolMo commented on October 20, 2024
A friend gave me the address to this site he said he passed his Azure exam using their exam dumps. I hope it can help me with my exam as well.
EUROPEAN UNION
upvote

Tyler commented on October 20, 2024
This is BIG help. I don't want to discount the fact that these questions are very similar to those in real exam. Way to go guys.
Canada
upvote

amrith commented on October 20, 2024
Documentation
Anonymous
upvote

Raj commented on October 20, 2024
Great article! I especially appreciated the way you broke down the questions
UNITED STATES
upvote

Jim commented on October 20, 2024
Some of the questions are tought. Need to practice more..
UNITED STATES
upvote

Jim commented on October 20, 2024
Good site for Salesforce certification
UNITED STATES
upvote

Tom commented on October 20, 2024
This is a very good resource
UNITED STATES
upvote

Marcellus Werifah commented on October 20, 2024
Verified answers
UNITED STATES
upvote

samir commented on October 20, 2024
good practice
AUSTRIA
upvote

Patric commented on October 20, 2024
The main thing about this exam dump is that the PDF is not free. And that is what I needed. So I had to pay for that but they offer 50% discount if you buy 2 or more exams.
Spain
upvote

Nathan commented on October 20, 2024
Using dumps are my last resort. And that is what I ended up using with this exam to pass. The exam is extremely difficult.
France
upvote

Marcellus Werifah commented on October 20, 2024
Who decides what is the correct in case of conflicts
UNITED STATES
upvote

Marcellus Werifah commented on October 20, 2024
Novice. Would need detailed explanation of any questions
UNITED STATES
upvote

Maya commented on October 20, 2024
It would be great if all answers are supported by reference link.
UNITED KINGDOM
upvote

Maya commented on October 20, 2024
good material
UNITED KINGDOM
upvote

Jay commented on October 20, 2024
Interesting selection of questions
GREECE
upvote

Vinod Kumar Ramaswamy commented on October 20, 2024
ITS VERY USEFUL
UNITED KINGDOM
upvote

Srikanth commented on October 20, 2024
Useful to prepare for the exam
Anonymous
upvote