QUESTION: 5

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases? Choose 2 answers

Fix the scope of the sprint during release planning regardless of how long it takes.
Create a regular sprint cadence across the different teams to demonstrate new functionality.
Use the last sprint of the release to stabilize it and eliminate identified issues.
Utilize the last sprint to include functionality that was missed from previous sprints.

Answer(s): B,C

Explanation:

Create a regular sprint cadence across the different teams to demonstrate new functionality. This recommendation would help UC to synchronize their work across multiple clouds and teams, as well as get feedback from users and stakeholders on the progress and quality of the release.

Use the last sprint of the release to stabilize it and eliminate identified issues. This recommendation would help UC to ensure that their release is ready for production and meets their quality standards. The last sprint should focus on fixing bugs, improving performance, and conducting user acceptance testing.

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QUESTION: 6

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC? Choose 2 answers

Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with
Add complex product configurations in a follow-up phase.
Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.

Answer(s): A,B

Explanation:

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000MSk6gEAD Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase. This option would allow UC to quickly launch a self-service site for their customers to buy simple products online, while also leveraging the existing Sales Cloud data and processes for Opportunities, Quotes, and Orders. In a follow-up phase, UC can use the Salesforce CPQ and B2B Commerce for Lightning Experience Connector1 to enable customers to configure complex products on their site and sync them with Sales Cloud.

Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase. This option would allow UC to streamline their internal sales process for complex products using Salesforce CPQ, while also maintaining their existing Sales Cloud data and processes for Opportunities, Quotes, and Orders. In a follow-up phase, UC can build custom "product configurator" functionality on their Experience Cloud site using Apex or Lightning Web Components and integrate it with Salesforce CPQ using APIs.

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QUESTION: 7

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing

dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
Assess the level of technical debt and test new features in a sandbox before enabling in production.
Assess the level of data quality and test new features with a pilot before enabling for all users.
Assess the level of data quality and test new features with a subset of users in production before enabling all users.

Answer(s): B

Explanation:

Assess the level of technical debt and test new features in a sandbox before enabling in production. This best practice would help UC to identify and reduce any technical debt that may be affecting their system performance, such as inefficient code, redundant configurations, or outdated features.
Testing new features in a sandbox would also help UC to ensure that they work as expected and do not introduce any new issues or conflicts with existing functionality.
A sandbox is an isolated copy of a production environment that allows developers and testers to work safely without affecting live data or users.

Reference:

https://admin.salesforce.com/blog/2021/tech-debt-what-it-is-and-why-you-should-care

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QUESTION: 8

Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines. With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.

Which three recommendations should a Solution Architect make to meet these needs? Choose 3 answers

Create an opportunity when a customer clicks a cross-sell or upsell email link.
Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
Set up lead nurturing with Marketing Cloud and automate emails through journeys.
Stop creating leads in Sales Cloud for abandoned carts.
Put all leads from the abandoned carts in a queue.

Answer(s): A,B,D

Explanation:

Set up lead nurturing with Marketing Cloud and automate emails through journeys. This recommendation would help UC to send personalized and targeted emails to customers who abandoned their cart, based on their behavior or preferences.
For example, UC could send emails with discounted offers, cross-sell or upsell suggestions, testimonials, or reminders to complete their purchase.

Marketing Cloud journeys can also track customer engagement and measure campaign effectiveness.
Create an opportunity when a customer clicks a cross-sell or upsell email link. This recommendation would help UC to identify customers who are interested in buying more products or services from them, based on their email interactions.
For example, if a customer clicks on a link that shows similar products to their cart items, UC could create an opportunity in Sales Cloud and assign it to a sales representative for follow-up.
This way, UC could increase their sales revenue and conversion rate by focusing on qualified leads.
Stop creating leads in Sales Cloud for abandoned carts. This recommendation would help UC to reduce the Sales team's workload and avoid cluttering their system with unqualified leads.
By creating leads only for customers who show interest in buying from UC, UC could streamline their lead management process and improve their lead quality.

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QUESTION: 8

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