A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
- Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
- Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
- Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
- Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?
- Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
- B2B Commerce for Dealers to get pricing and Service Cloud for Cases
- Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
- Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
Answer(s): B
Explanation:
B2B Commerce is a solution that enables B2B buyers to purchase products online from a branded storefront. It can help Northern Trail Hot Tubs provide custom pricing and configuration options for their Hot Tubs without having to wait for estimates. It can also help them track and manage their orders and inventory.
Service Cloud is a solution that enables customer service agents to manage and resolve customer issues across multiple channels. It can help Northern Trail Hot Tubs support their Dealers and Customers directly and provide them with visibility into their case history and status. It can also help them leverage AI and automation to improve service efficiency and quality. By integrating B2B Commerce and Service Cloud, Northern Trail Hot Tubs can create a seamless B2B2C experience that enhances customer satisfaction and loyalty.