QUESTION: 41

How to streamline knowledge article creation process?

Validation rule that check article is updated
Workflow that new article is created on case
Escalation process need approval of draft created from article manager

Answer(s): B

QUESTION: 42

AW Computing wants to identify if certain customer is eligible for a service contract based on Contract. How to check it?

Entitlements Only
Service Contracts with Entitlements
Service Contracts with Contract Line Items and Entitlements

Answer(s): C

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QUESTION: 43

If a custom lookup field is to be deleted what choices does a system administrator has to manage the deletion (Choose three.)

Clear the value of the field in the associated lookup record.
Don’t allow deletion of the lookup record that’s part of a lookup relationship
Delete lookup field and the record that contains the lookup relationship
Notify the user if a lookup field is deleted
Inform the user to create a new record to replace the record related to the lookup field

Answer(s): A,B,C

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QUESTION: 44

Universal container has account status field prospect and customer. Admin wants to automatically change status value from prospect to customer when opportunity is won. (Choose two.)

Use Visualforce to update Account status field
Use Apex trigger to update account status field
Create Opportunity workflow rule to update account status field
Create account workflow rule to update account status field

Answer(s): B,C

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Free Certified Advanced Administrator Exam Braindumps (page: 11)

QUESTION: 41

QUESTION: 42

QUESTION: 43

QUESTION: 44