QUESTION: 105

To setup the Entitlement Process what must you do?

Setup Service Contracts with Contract Line items and entitlement
Specify Actions that you will add to your entitlement Process
Setup Milestones that you will add to entitlement process
Delete all pending actions in the entitlement process queue

Answer(s): C

QUESTION: 106

While Seeing a case record that has a blank field even though that field is set as required on page layout. What may be possible reason for this kind of unexpected behavior?

Workflow is used to close the record
It is because of Validation
Data entered through Dataloader
Error in Salesforce

Answer(s): C

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QUESTION: 107

How to configure to make easier to search Knowledge Article? Choose 5

Search using Global Search
Search from Article Tab
Use Article Type and Select Filters like Data Category
Use Stemming
Use Search Column
Use Profiles
Synonyms
Auto Complete tag

Answer(s): B,C,D,G,H

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QUESTION: 108

Let’s say you have a case and it may have Parent Case. Using which relationship you can get information of all child cases in parent Case?

Lookup Relationship
Master Detail
Hierarchical relationship

Answer(s): C

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Free Certified Advanced Administrator Exam Braindumps (page: 28)

QUESTION: 105

QUESTION: 106

QUESTION: 107

QUESTION: 108

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