As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.What is one benefit of creating user stories that the BA can share with the executive sponsor?
Answer(s): B
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.What should the BA confirm about the user stories when completing this review?
Answer(s): C
The business analyst should confirm that the user stories are written effectively by checking that they can be easily prioritized and are small enough to estimate accurately. User stories are short and simple descriptions of a feature or functionality from the perspective of an end user or customer. User stories should follow the INVEST criteria, which stands for Independent, Negotiable, Valuable, Estimable, Small, and Testable. User stories that can be easily prioritized and are small enough to estimate accurately are more likely to meet the Estimable and Small criteria. Estimable means that a user story should have enough information and clarity to allow developers and testers to estimate the effort and time required to complete it. Small means that a user story should be simple and concise, and it should be able to be completed within a single sprint by a single developer or a small team.
https://trailhead.salesforce.com/content/learn/modules/user-story- creation/write-user-stories
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.What went wrong?
Answer(s): A
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross- functional project to implement Customer 360. It is time for user acceptance testing (UAT).What is a business analyst's role during UAT?
The business analyst's role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst's role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production.
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn- about-user-acceptance-testing
A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.What should the BA do to help prevent gaps from being discovered after go live?
The business analyst should write test scripts that reflect real life and cover the requirements to help prevent gaps from being discovered after go live. Test scripts are step-by-step instructions on how to execute a test scenario on a specific user or level of access using expected inputs and outputs. Test scripts should reflect real life situations that users may encounter when using the solution in production, such as creating cases, updating records, generating reports, etc. Test scripts should also cover all the requirements that were defined for the project or enhancement, as well as any exceptions or variations that may occur. Writing test scripts that reflect real life and cover the requirements can help ensure that the solution works as intended and meets stakeholder needs.
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing- video/create-test-scripts
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