A business plans to implement new tools for their call center agents to increase efficiency
and improve customerexperience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
· Easy access to frequent processes
· "At a glance" dashboards of customer information
· Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
- Guide users through complex processes
- Display differentactions based on context
- Allow customers to enter bill payment information
- Display a 360° view of the customer