A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated.
When a case is Closed, agents need to be able to reopen the case.
When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- Conditional View
- Flyouts
- State
- Styling
Answer(s): A
Explanation:
The FlexCard functionality that can be used to meet this requirement is Conditional View. A
Conditional View is a property that determines whether a FlexCard element, such as a field or an action, is visible or hidden based on certain conditions. The consultant can use a Conditional View to show or hide the reopen case action based on the status of the case
Reveal Solution
Next Question