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Free Certified OmniStudio Consultant Exam Braindumps (page: 12)

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PDF with 143 Questions

A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
· Low or Medium priority cases should display case data and an Update Account Info action. · High priority cases should include a red border, an alert notification, and an Escalate action.

What is the most efficient way to meet these requirements?

  1. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
  2. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
  3. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
  4. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

Answer(s): A

Explanation:

The most efficient way to meet the requirements is to create a FlexCard with two card states. A card state defines how a FlexCard displays data and actions based on certain conditions. The consultant can use conditions on the state to filter for priority, and then customize the fields and actions for each state. This way, the FlexCard can display different information and options for low/medium and high priority cases



When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts? Choose 2 answers

  1. They future-proof your front-end design.
  2. They can retrieve Salesforce data from multiple objects faster.
  3. They combine multiple actions into a single server call.
  4. They enable better usability in digital interactions.

Answer(s): A,C

Explanation:

The two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts are: they future-proof your front-end design and they combine multiple actions into a single server call. An Integration Procedure can abstract the data source from the front-end design, making it easier to change or update the data source without affecting the FlexCard or OmniScript. An Integration Procedure can also execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services in one call, reducing the number of requests and processing time



A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list.

Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements? Choose 3 answers

  1. Text Block
  2. HTTP Action
  3. Text Area
  4. Select
  5. Multi-select

Answer(s): A,B,D

Explanation:

The three OmniScript elements that should be used to meet the requirements are: Text Block, HTTP Action, and Select. A Text Block element can display rich text and images using HTML tags in the OmniScript. An HTTP Action element can invoke a REST API and store the response in a JSON object. A Select element can display a dropdown list of options for the user to choose from



A company needs to create an OmniScript with three steps.
· Step 1
· Step 2
· Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?

  1. DataRaptor Post Action between Step 2 and Step 3
  2. Integration Procedure Action between Step 2 and Step 3
  3. DataRaptor Post Action inside Step 2
  4. Integration Procedure Action inside Step 3

Answer(s): D

Explanation:

The consultant should add an Integration Procedure Action inside Step 3 to meet the requirements. An Integration Procedure Action can execute an Integration Procedure that invokes a REST API and retrieves the product price. The Integration Procedure Action can be configured to run automatically when Step 3 is loaded, and display the price in a field or label element






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