QUESTION: 5

Which two functions can be performed by DataRaptors?

Transform data
Combine requests into a singleresponse
Read and write data to external systems
Read and write data to Salesforce

Answer(s): A,D

A consultant must design a 360 view of the customer. The business requirements are:

· A header card with account information (name, account number, next billing date, invoice method)
· A list of related contacts (first name, last name, phone)
· All the open cases related to the account (subject, priority, SLA)

An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.

Which two FlexCard features should the consultant recommend to improve the user experience?

Use a Datatable element
Use a Block Element with the Collapse property enabled
Use a Zone Template
Use a Custom Style to adjust height and width

Answer(s): A,B

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QUESTION: 7

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running
successfully in the call center for over ayear. The business decides it wants to allow partners to create cases directly from their Community portal.

What is the most efficient solution that the consultant can propose to meet this new requirement?

Deploy the existing OmniScript to the Community portal using OmniOut.
Embed the existing OmniScript as a reusable component within a new Community OmniScript.
Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
Duplicate the existing OmniScript and deploythe new script on the website.

Answer(s): B

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