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Salesforce Certified Sales Cloud Consultant Exam
Certified Sales Cloud Consultant (Page 18 )

Updated On: 1-Feb-2026
Page 16 of 84
PDF with 493 Questions

A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK). CK has a global sales presence that supports a customer base throughout the world. CK wants to set up an appropriate structure to track customers with subsidiaries.
Which approach should the consultant recommend to meet the requirement?

  1. Location-specific Account structure with Account Hierarchies
  2. Location-specific Account structure without Account Hierarchies
  3. Global Contact structure that links all Contacts with one global Account
  4. Global Account structure that links all Contacts with one global Account

Answer(s): A



The Universal Containers management team wants to help sales reps determine the right time to contact prospects.
What should the consultant recommend to meet the requirement?

  1. Implement Sales Dialer and begin cold calling leads to request availability.
  2. Configure Einstein Lead Scoring to determine the best time to make contact.
  3. Enable Email Tracking with reporting and activity timeline.
  4. Create a formula field to determine the prospects time zone.

Answer(s): C



Cloud Kicks has just deployed all of its configurations. The admin wants to build a separate process but uses most of the objects that were deployed.
What is the best practice a consultant should recommend to the admin?

  1. Build in a test release environment and test changes in a test release environment.
  2. Build in a Developer Sandbox and test changes in Production.
  3. Build in a Developer Sandbox and test changes in a test release environment.
  4. Build in a test release environment and test changes in Production.

Answer(s): C



The VP of sales at Cloud Kicks wants to know the percentage of opportunities in a certain stage that were eventually closed won.
Which two steps should a consultant take to create a solution? (Choose two.)

  1. Create a roll-up summary formula.
  2. Enable Feed Tracking.
  3. Update a custom field using automation.
  4. Create a report and dashboard.

Answer(s): C,D



Cloud Kicks (CK) wants to ensure Opportunities are associated with the relevant marketing Campaign. In the past, CK has struggled to evaluate marketing Campaign ROI.
Which process improvement should the consultant recommend?

  1. Ensure the Opportunity is associated with an Account record.
  2. Leverage the Probability(%) field on Opportunities to forecast revenue.
  3. Ensure the Type field on Opportunities reflects the Campaign source.
  4. Validate that the Primary Campaign Source field on Opportunity records is populated.

Answer(s): D



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