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Free Certified Service Cloud Consultant Exam Braindumps (page: 14)

Page 13 of 50
PDF with 198 Questions

Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented?
Choose 2 answers

  1. Article Record Types must be created before the import.
  2. Each Article Record Type must be in a separate CSV.
  3. Article Record Types will be created as part of the import.
  4. Multiple Article Record Types can be imported in the same CSV.

Answer(s): A,D



Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third- party help desk to provide support outside of normal business hours. The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

  1. Service Cloud Portal
  2. Customer Community Login
  3. High Volume Customer Portal
  4. Partner Community Login

Answer(s): A



Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asi

  1. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
    Which approach should a consultant recommend in this scenario?
  2. Assign a global team of experienced agents and leaders to create a common design template and report structure.
  3. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
  4. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
  5. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.

Answer(s): A



Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured to meet this requirement?

  1. Entitlement processes, milestones, milestone actions, and entitlements
  2. Entitlement processes, contracts, contract line Items, and entitlements
  3. Entitlement processes, contract line items, milestones, and entitlements
  4. Entitlement processes, contracts, milestones, and milestone actions

Answer(s): A






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