Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product. What is the recommended method to meet the requirement?
Answer(s): D
Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?
Answer(s): A,B
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.What feature should a consultant recommend to meet this requirement?
Answer(s): B
Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.What solution should the consultant recommend to meet this request?
Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.What solution should a consultant recommend?
Answer(s): A
Post your Comments and Discuss Salesforce Certified Service Cloud Consultant exam prep with other Community members:
Our website is free, but we have to fight against AI bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the Certified Service Cloud Consultant content, but please register or login to continue.