Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 104 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• Mapping:

• Why:

• Quick note: If you were to host a website on a VM, it would be IaaS; if you used a platform service instead of a VM, it would be PaaS. CaaS (containers) isn’t shown here.

• TCP is connection-oriented. It establishes a connection before data transfer using a three-way handshake (SYN, SYN-ACK, ACK), enabling reliable delivery, ordering, and flow control.

• UDP is connectionless. It sends datagrams without a prior connection and provides no guarantee of delivery, order, or protection against duplicates; any reliability is up to the application.

• B incorrectly states UDP uses acknowledgment packets; UDP has no built-in ACKs.
• C wrongly claims UDP provides reliable transfer and that TCP is connectionless.
• D misstates framing bits; neither protocol uses the listed TCP/UDP handshake bits in frames.

• Answer: A — EC2 Image Builder

• Why: EC2 Image Builder is AWS’s fully managed service designed to automate the creation, testing, and ongoing management of custom EC2 AMIs. It lets you build image pipelines that start from a base image, apply software/components, run tests, and publish/distribute the resulting AMIs across regions or accounts.

• How it works (high level):

• Why not the other options:

• Quick tip: Use EC2 Image Builder to reduce manual image maintenance and drift, and to enforce consistent, tested base images across environments.

• The inference container image or built-in algorithm
• The location of model artifacts in Amazon S3
• IAM permissions through the execution role
• Optional environment variables and networking settings

1. Create AWS::SageMaker::Model
2. Create an AWS::SageMaker::EndpointConfig that references the model
3. Create AWS::SageMaker::Endpoint that references the endpoint configuration

• AWS::SageMaker::Endpoint hosts a model but does not define the model itself.
• AWS::SageMaker::NotebookInstance provides a development environment.
• AWS::SageMaker::Pipeline orchestrates ML workflow steps.

• The standard Enterprise Architecture domains are: Business, Data, Application, Technology (BDAT).

• A: Business, strategy, application and technology — includes business and application/tech but uses “strategy” instead of data.
• B: Zachman, TOGAF, Cobit, and Heath architectures — names frameworks, not domains.
• C: Business, data, infrastructure and technology — has business, data, and technology; lacks a distinct application domain (uses “infrastructure” instead).
• D: Process, database, software and technology — covers data (database), application (software), and technology, but omits business.

• The four BDAT domains (business, data, application, technology) is the conventional model you should study.
• None of the options perfectly lists all four BDAT domains. The closest are C (if you map infrastructure to technology) and D (data/application/technology but no business).

• Custom domains
• 10 GB storage per web app
• Each app runs on dedicated compute
• Load balancing between instances is included
• Costs minimized

• Answer: A (Standard)

• Why:

• Note: In App Service, multiple apps in the same plan share compute resources. If you truly need isolation per app, you’d typically use separate App Service Plans, which increases cost beyond a single Standard plan.

• Server — provides services or resources
• Endpoint — a user device connected to the network
• Ethernet — a networking technology, not a filtering device
• Firewall — filters and controls traffic

• Multi-factor authentication
• A secure password change for users whose credentials may be compromised

• Correct answer: UBA (A)

• Why: UBA (User Behavior Analytics) analyzes user activity, builds baselines of normal access patterns, and flags deviations (e.g., accessing sensitive projects not related to the user’s role). This insider-threat detection is exactly what the scenario requires.

• Why not the others:

• App Tag: a label that reflects the app’s enterprise readiness based on its Cloud Confidence Index (CCI) rating. It lets you quickly group apps (e.g., Poor, Average, Good) for policy decisions.
• App Score: a numeric value representing the CCI score. It provides a precise threshold you can use to enforce policies (e.g., block apps with Score below 50).

• You can create policies that block or restrict apps with a Poor App Tag or with an App Score under a chosen threshold.
• These two aspects let you filter cloud apps by CCI ratings during policy evaluation.

• CCL isn’t described as a real-time policy facet in this scenario.
• GDPR Readiness is a separate consideration and not the two CCI aspects used for real-time protection policy in this context.

• Event | search "error"
• Event | where EventType == "error"
• search in (Event) "error"

• Assignment
• Decision
• Get Records
• Loop

• Screen flow: Would include a Screen element.
• Inactive version: Inactive status does not restrict the available elements.
• Activated version: Activation status also does not determine the toolbox contents.

• VPC: A logically isolated virtual network in a cloud environment; it describes networking, not shared application access.
• NFV: Replaces dedicated network appliances with virtualized network functions.
• SaaS: A cloud service model in which users consume an application without managing its infrastructure. It could describe how the application is delivered, but the question emphasizes serving multiple user groups, which points to multitenancy.

• If the account name includes the parsed search string, show the element; otherwise hide it.
• In CSS, to show an element you can set display to a visible value (commonly 'block' for block-level elements), and to hide you set display to 'none'.

• The ternary should map true to a visible display value and false to 'none'.
• Therefore the placeholder should be replaced with 'block' : 'none' (so the code becomes: accountName.includes(parsedSearchString) ? 'block' : 'none').

• There are several typos in the snippet (e.g., quesrySelectorAll, toLOwerCase, Style.display). In a working version you’d also fix those to document.querySelectorAll, account.innerHTML.toLowerCase(), and account.style.display.

• Why: If an application on EC2 needs to call other AWS services, using an IAM role (attached to the EC2 instance as an instance profile) provides temporary, automatically rotated credentials. This avoids embedding access keys in the application.
• How it works: Create a role with the minimum required permissions, attach it to the EC2 instance, and let the AWS SDK used by the application retrieve credentials from the instance metadata service. The credentials rotate automatically and are scoped to the policy you define.
• Why not other options:

• Correct answer: D) Amazon Aurora Serverless

• Aurora Serverless is serverless, so compute capacity scales automatically and can pause during idle periods. This minimizes ongoing administration and you pay only for actual usage, which is ideal for infrequent workloads.
• PostgreSQL on EC2 requires full OS and DB administration.
• RDS for PostgreSQL is managed but still involves provisioning capacity and some maintenance tasks.
• Aurora PostgreSQL (non-Serverless) is managed but requires you to manage capacity, though with some automation; it’s not as hands-off as Serverless for intermittent usage.

• IaaS provides virtualized infrastructure, including VMs, disks, and networking. You manage the guest operating system and software installed on the VM.
• PaaS provides a managed platform for deploying applications without managing the underlying VMs or operating systems. Examples include Azure App Service and Azure Functions.

• Secure: uses encryption, such as HTTPS or SFTP.
• Cross-platform: supported by many languages and operating systems.
• Internet-friendly: designed to communicate across networks, usually using standard Internet protocols.

• JSON/REST over HTTPS — widely supported, secure, and Internet-friendly.
• SOAP over HTTPS — also secure and highly cross-platform, though more heavyweight.
• XML over SFTP — secure file-based exchange, but it is not an API-style interface.

• A private IP address on the virtual network
• An associated public IP address

• A. IDS attack signatures: An IDS primarily detects suspicious network activity and usually alerts rather than directly scanning and blocking uploaded files.
• C. Load balancer: Distributes traffic among servers but does not inspect files for malware.
• D. WAF: Protects web applications from attacks such as SQL injection, cross-site scripting, and some malicious requests. It is not primarily a PDF-malware scanning solution.

• A — IDS attack signatures: An IDS generally detects suspicious network activity but does not necessarily scan uploaded PDF files or prevent them from being accepted.
• C — Load balancer: Distributes traffic among servers; it does not inspect files for malware.
• D — WAF command-injection blocking: A WAF can help block web attacks such as command injection, SQL injection, and cross-site scripting, but this option does not specifically address malicious PDF uploads.

• Mesh: WAPs communicate wirelessly with one another, often to extend coverage without wired connections. It does not specifically describe centralized WLC management.
• Point-to-point: Connects two specific devices or locations.
• Ad hoc: Wireless devices communicate directly with one another without an access point.

• A) You can only apply a single template BOM to a service object.

• C) You can modify or delete lines in a BOM template regardless of whether the template has been associated to a service object, or not.

• B) You can apply many template BOMs to a service object — false; typically only one template per service object.
• D) You can modify/delete lines only if not associated — false; you can modify templates even after association (per C).

• The Scrum Guide specifies four required events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. These events enable transparency, inspection, and adaptation.
• The other items listed are not mandatory under Scrum:

• An IDS monitors network traffic for signs of attacks and raises alerts. It can be deployed out-of-band (via a SPAN/mirror port or a tap) so it analyzes traffic without being inline, meaning it doesn’t measurably affect latency.
• An IPS (intrusion prevention system) is inline and can block threats, but that processing can introduce some latency and potential throughput impact.
• A firewall also inspects traffic and can add latency, though usually modest with proper hardware, but its primary purpose isn’t continuous passive analysis.
• A load balancer distributes traffic and isn’t used for intrusion analysis.

• Step 1: From Power BI Desktop, select Get Data, choose Folder, enter the folder path, and click OK, then choose Transform data to open Power Query Editor.

• Step 2: In Power Query Editor, expand the Attributes column.

• Step 3: From the Power Query Editor, select the Content column and use Home > Combine Files (aka “Combine binaries”) to consolidate the files.

• You normally do not create a new sensitive information type for credit card numbers. Microsoft Purview already provides a built-in Credit Card Number sensitive information type.
• The required sequence should generally be:

• The files are stored in a document library, which is exposed through the SharePoint Folder connector.
• The connector returns file metadata, including Folder Path, Name, and Content.
• In Power Query, filter Folder Path so only files in the manufacturing reports folder are retained.
• You can then combine the remaining Excel files because they all have the same structure.

• SharePoint List is for SharePoint lists, not document-library files.
• Combine & Load combines files immediately, before you filter to the required folder, and may include unwanted files.
• Transform gives you the opportunity to filter the file list first, which is more efficient and targeted.

• Progress iteratively with feedback focuses on making improvements in manageable steps and learning from feedback.
• Optimize and automate focuses on maximizing value from resources and automating suitable activities.
• Start where you are focuses on assessing the current situation and reusing what already exists.

• Why: Table.Profile returns a per-column profile that includes statistics such as count, null count, distinct count, and standard deviation. It also provides min/max and average where applicable, which matches the requested metrics (Count, Average, Null count, Distinct count, Standard deviation).
• Syntax: Table.Profile(table as table, optional additionalAggregates as nullable list) as table
• How it helps: After running Table.Profile on your table, you can extract the per-column stats you need and display them in your semantic model or report.

• Sales Processes define the set of Opportunity stages for a given workflow.
• Record Types let you have different data models (different fields and picklist values) on the same object.
• Page Layouts control which fields are shown/required for each record type.

• Create three Sales Processes so each team can use its own stages.
• Create three Record Types so each team has its own fields and picklist values.
• Create three Page Layouts so each record type shows the appropriate fields.

• Correct answer: B — From the code repository, modify Startup.cs (in ASP.NET Core you configure the Application Insights SDK in code, not with ApplicationInsights.config).

• Why the other options aren’t correct:

• How to implement fixed-rate sampling (ASP.NET Core):

var builder = WebApplication.CreateBuilder(args); 


    builder.Services.Configure<TelemetryConfiguration>(telemetryConfiguration => 
    { 
        var builder = telemetryConfiguration.DefaultTelemetrySink.TelemetryProcessorChainBuilder; 
        double fixedSamplingPercentage = 10; // 10% sampling 
        builder.UseSampling(fixedSamplingPercentage); 
    }); 


    builder.Services.AddApplicationInsightsTelemetry(new ApplicationInsightsServiceOptions 
    { 
        EnableAdaptiveSampling = false 
    }); 


    var app = builder.Build();

• S3 Versioning stores all versions of an object. If an object is overwritten or deleted, you can recover the previous version using its version ID.
• This protects against accidental deletion or overwriting because the original data remains accessible as an older version.
• How to enable:

• Practical notes:

• S3 Lifecycle rules: automate moving/expiring data, not specifically protection against deletion.
• S3 bucket policies: control access but don’t inherently preserve previous data.
• S3 server-side encryption: protects data at rest, not against deletion/overwrite.

• Which Security policy matches
• Which NAT rule/translation is selected
• Which PBF rule applies
• Which route is used

text 
test security-policy-match ... 
test nat-policy-match ... 
test pbf-policy-match ... 
test routing fib-lookup ...

Why B works

• AWS KMS keys are Regional resources. A normal customer managed key in Region A cannot be used directly in Region B.
• A customer managed multi-Region KMS key (MRK) has related key replicas in both Regions. The replicas share key material and key ID, although each has a Regional ARN.
• With client-side encryption, the application encrypts the data before storing it in S3. Cross-Region replication then copies already-encrypted objects, so S3 does not need to decrypt and re-encrypt them with a different Regional key.

Why the other choices are weaker

• A and C: SSE-S3 uses Amazon-managed S3 keys, not the required customer managed KMS key.
• D: SSE-KMS can work only if the solution creates and configures the appropriate KMS key or multi-Region key replica in each Region. As written, it says to create a customer managed KMS key in each Region, which implies separate keys—not the same KMS key. Replication also requires additional KMS permissions and destination encryption configuration.

• Correct answer: A) Hashing

• Why: Hashing produces a fixed-size digest of the software. If the final build is altered in any way, the hash will change, enabling you to detect tampering by comparing the stored digest with a freshly computed one.

• Why not the others:

• On-Demand: You pay by the hour with no long-term commitment. This is ideal for workloads that are infrequent or have highly variable usage. Since this job runs only 24 hours once per year, you pay only for those 24 hours, with no wasted upfront or long-term payments.
• Reserved Instances: Require a 1- or 3-year commitment and pay for capacity whether you use it or not. For a workload that runs just 24 hours a year, you’d be paying for most of the term unused, making it far less cost-efficient.
• Spot Instances: Can be interrupted whenever AWS needs capacity, which is unacceptable for an uninterruptible workload.
• Dedicated Instances: Generally more expensive and aimed at licensing or compliance requirements; not needed for this use case.

• Statement 1: Admin1 must approve requests for the Agent ID Developer role — No

• Statement 2: Admin2 can approve requests for the AI Administrator role — No

• Statement 3: Admin3 can assign User1 a two-day active assignment for the Agent ID Developer role — Yes

• Workspace: Stores notebooks, libraries, jobs, and other project resources.
• Notebooks: Interactive documents containing code, queries, visualizations, and explanations. Common languages include Python, SQL, Scala, and R.
• Clusters: Groups of virtual machines that run Spark workloads. Clusters can be started, stopped, and automatically scaled.
• Data access: Databricks can read from services such as Azure Data Lake Storage, Azure Blob Storage, and Azure SQL.
• Jobs: Automate notebooks or data-processing workflows on a schedule or in response to events.

• Answer: D) Out-of-band management

• Why this is correct:

• Why the other options aren’t suitable here:

• A — SCIM synchronizes changes to user attributes from the identity provider to GitHub.
• B — SCIM deactivates GitHub accounts when users are removed or deactivated in the identity provider.
• D — SCIM automates user provisioning when new users are added to the identity provider.

• C: SCIM does not delete organization repositories.
• E: SCIM does not generate REST API authentication tokens.
• F: SCIM handles identity lifecycle management, not repository permission configuration based on roles.

• Co to znaczy: transakcje zachowuja sie tak, jakby byly wykonywane jeden po drugim. Dzieki temu nie ma brudnych odczytów, niepowtarzalnych odczytów ani phantom reads.

• Implementacja: PostgreSQL uzywa SSI (Serializable Snapshot Isolation). W praktyce oznacza to, ze jesli wykryje konflikt miedzy transakcjami, jedna z nich zostanie zakonczona bledem “serialization failure” i trzeba ja ponowic.

• Zalózmy tabele orders(customer_id int, amount int).

• Transakcja T1:

• Transakcja T2, równoczesnie:

• T1 ponownie wykonuje to zapytanie:

• Strongest encryption algorithms: Choose the strongest available encryption and integrity options, typically AES with the largest key size and a secure integrity algorithm.
• Encrypt all traffic: Select tunnel mode rather than transport mode. Tunnel mode encrypts the entire original IP packet, which is appropriate for a site-to-site VPN between branch networks.
• Secret-password authentication: Configure a pre-shared key (PSK) on both VPN concentrators. The key must match at both ends.

• Self-signed certificate: Causes a certificate warning, not incorrect IP resolution.
• Nameserver record: A DNS record problem would typically affect multiple users, not just one.
• IP helper: Relays DHCP or other broadcast traffic between networks; it does not control website name resolution.

• Correct answer: B (No, it does not).

• A purchase agreement in Dynamics 365 SCM is a vendor-side price arrangement. It sets prices/discounts for what your company buys from suppliers, not for what you sell to customers.
• The objective in Question 2 is to give clients a quantity-based discount on items they purchase from you. To accomplish this, you should configure a sales price / trade agreement (on the customer/sales side), not a purchase agreement.
• In a sales price trade agreement, you can define quantity breaks such as:

• Create a Sales price trade agreement for the item and relevant customer (or customer group).
• Add quantity breaks: 51–100 with 10% discount, 101+ with 15% discount.
• Ensure the agreement is active for the desired date range.

• Enable the owner dimension
• Allocate a standard costing inventory model

• Owner dimension (B): This dimension Lets you track who owns the stock. By enabling the owner dimension, items can be configured as either company owned or consignment (vendor-owned) when you create or edit items. Without enabling this dimension, you can’t designate ownership per item.
• Standard costing inventory model (D): Selecting a costing model determines how item costs are calculated and posted. Standard costing provides a fixed cost per unit, which is commonly used for agreed pricing scenarios like consignment arrangements for easier accounting and valuation. It helps ensure consistent cost treatment across transactions for items that can be owned by the company or on consignment.

• Batch dimension (A): Batch tracking is unrelated to ownership and isn’t required to support company-owned vs. consignment configurations.
• Moving average costing (C): This is an alternative costing method. It’s not required to enable ownership config, and the exam’s expected choice focuses on standard costing for this scenario.