Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 3 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• '15' is a string. With + and a string, JavaScript does string concatenation: '15' + 10 -> '1510'.
• The result '1510' is then used in a multiplication: '1510' 2. The operator triggers numeric conversion, so '1510' becomes the number 1510.
• 1510 * 2 = 3020.

• If the code were let x = (15 + 10) * 2, the result would be 50 since 15 + 10 is numeric addition.

• Help the team identify the causes of delays.
• Encourage continuous improvement through retrospectives.
• Support the team in changing its process, tools, or collaboration methods.
• Help remove impediments that the team cannot resolve independently.

• A: An impediment log may help, but simply maintaining it does not ensure the impediments are resolved.
• B: Directing the team to solutions conflicts with agile self-management.
• C: Adding impediments to the product backlog could delay their resolution and treats them like product features.

• Disabling GPS: Affects location services, not email connectivity.
• Configuring 4G usage only: Does not enable international data access and could prevent connectivity if 4G is unavailable.
• Connecting using a hotspot: Could provide data, but it is not the most direct solution and depends on another network or device.

• Answer: Internal load balancers (ILB) — option C.

• An ILB has a frontend IP address that must be a private IP within the subnet’s address space. You pick this IP when you create the ILB, and it can be Static or Dynamic.
• Other options don’t require a per-subnet IP:

• A: True. You can change the size of a Virtual Warehouse after creation (via UI or ALTER WAREHOUSE).

• B: True. A warehouse can be resized while it’s running; the resize will take effect without needing to stop queries.

• C: True. A warehouse can be configured to suspend after a period of inactivity (AUTO_SUSPEND).

• D: True. A warehouse can be configured to auto-resume when new queries are submitted (AUTO_RESUME).

• Honeypots: Decoy systems or services designed to attract attackers. Legitimate users should not access them, so activity on a honeypot is a strong indicator of unauthorized activity. Security teams can also observe attacker behavior.

• DNS sinkhole: Redirects requests for known malicious domains to a controlled internal server or blocks them. If an infected workstation attempts to contact command-and-control infrastructure, the sinkhole records the request and helps identify the compromised device.

• Tokenization: Protects sensitive data by replacing it with tokens.
• CI/CD: Automates software development and deployment.
• Threat modeling: Identifies potential risks before or during system design.
• Data obfuscation: Makes data harder to understand, but does not detect intruders.

• The standard Enterprise Architecture domains are: Business, Data, Application, Technology (BDAT).

• A: Business, strategy, application and technology — includes business and application/tech but uses “strategy” instead of data.
• B: Zachman, TOGAF, Cobit, and Heath architectures — names frameworks, not domains.
• C: Business, data, infrastructure and technology — has business, data, and technology; lacks a distinct application domain (uses “infrastructure” instead).
• D: Process, database, software and technology — covers data (database), application (software), and technology, but omits business.

• The four BDAT domains (business, data, application, technology) is the conventional model you should study.
• None of the options perfectly lists all four BDAT domains. The closest are C (if you map infrastructure to technology) and D (data/application/technology but no business).

• A. Number ? Decimal — Correct. Salesforce Number fields are represented in Apex as Decimal.
• D. Date/Time ? Datetime — This is correct conceptually, but “Dateline” is not an Apex type. If the option literally says “Dateline,” it is incorrect.
• E. Checkbox ? Boolean — Correct. A checkbox contains true or false.

• Number ? Integer — A Number field maps to Decimal, even when its scale is zero.
• Text Area ? List<String> — A text area maps to a single String, not a list.

• Why: Table.Profile returns a per-column profile that includes statistics such as count, null count, distinct count, and standard deviation. It also provides min/max and average where applicable, which matches the requested metrics (Count, Average, Null count, Distinct count, Standard deviation).
• Syntax: Table.Profile(table as table, optional additionalAggregates as nullable list) as table
• How it helps: After running Table.Profile on your table, you can extract the per-column stats you need and display them in your semantic model or report.

• Why: If an application on EC2 needs to call other AWS services, using an IAM role (attached to the EC2 instance as an instance profile) provides temporary, automatically rotated credentials. This avoids embedding access keys in the application.
• How it works: Create a role with the minimum required permissions, attach it to the EC2 instance, and let the AWS SDK used by the application retrieve credentials from the instance metadata service. The credentials rotate automatically and are scoped to the policy you define.
• Why not other options:

• Basic: No technical or architectural guidance.
• Standard: Technical support, but not the required design-assessment service.
• Professional Direct: Provides advisory and architecture guidance.
• Premier: Provides it too, but is unnecessarily expensive for this requirement.

• A. Extranet
• B. VLAN
• C. Intranet
• D. VPN

• Geo-redundant storage (GRS) replicates data to a secondary Azure region, but the secondary copy is normally unavailable for read access.
• RA-GRS provides geo-replication and read-only access to the secondary region, satisfying all requirements.
• Zone-redundant storage (ZRS) replicates data across availability zones within the same Azure region, not separate geographic regions.
• Locally redundant storage (LRS) keeps copies within a single datacenter or region and does not provide geographic resiliency.

• The problem: Guest users can’t create posts in the Monthly Reports channel.
• The recommended fix (answer B): Modify the Guest access settings in the Teams admin center.

• Guest access settings control what guests are allowed to do across Teams (for example, posting, chat, and channel participation). If guests are restricted from posting, enabling the appropriate guest permissions will let them post in channels like Monthly Reports.
• The other options don’t directly change guest permissions in the way that affects posting:

• The correct option is A: Data architecture.

• Why: In the AWS CAF, the Platform perspective covers the technical foundation and architecture that enable cloud workloads to run reliably and efficiently. This includes how data is modeled, stored, and accessed across the enterprise—the core of data architecture.

• Quick mapping for the other options:

1. Determine which host was infected first—the originating host.
2. Decide whether each other host is clean or infected based on communication and event logs.

• Compare timestamps and find the earliest suspicious event.
• Look for the host that initiated the malicious connection, file transfer, exploit, or command—not merely a host that later received traffic.
• Follow the timeline through the firewall:

• A host is likely infected if it both receives suspicious activity and then initiates related malicious traffic.
• A host may be clean if the firewall blocked the connection and there is no evidence of execution or follow-on communication.

• Side loading means installing software from sources outside official or trusted repositories.
• This process can bring in malicious payloads because the installed software hasn’t been vetted. A rootkit is a type of malware that hides its presence and maintains privileged access, making it a prime risk when using untrusted sources.
• Why not the other options:

• Only install apps from trusted sources; verify signatures.
• Use application whitelisting and security controls to block sideloading.
• Keep systems updated and use anti-malware tools capable of detecting rootkits.

• S3 Lifecycle rules automate actions such as transitioning objects to different storage classes or deleting old objects.
• S3 bucket policies control access permissions; they do not preserve earlier object versions.
• S3 server-side encryption protects data confidentiality by encrypting objects at rest, but it does not prevent deletion or overwriting.

• Accidental deletion or overwriting ? S3 Versioning
• Unauthorized access ? bucket policies and IAM
• Data encryption ? server-side encryption

• AWS IoT Greengrass supports local ML inference using models trained in Amazon SageMaker.
• The model and inference code run on the factory’s local server, so processing continues even when internet connectivity is unavailable.
• A Greengrass component can:

• This provides low latency and avoids sending images to AWS for every inference.

• A: Uses AWS-hosted services and therefore depends on internet connectivity. It would fail during an outage.
• C: Snowball Edge is unnecessary for this use case and adds deployment complexity. A local Greengrass server is the intended edge-inference solution.
• D: Amazon Monitron is designed for monitoring industrial equipment health, not analyzing camera images with a custom SageMaker model.

• Use one Azure AD directory for the organization.
• Separate divisions with subscriptions and/or resource groups.
• Assign each division’s administrator appropriate Azure role-based access control (RBAC) permissions, scoped to their subscription or resource group.

• Actual filename: Document.xml.txt
• Explorer displays: Document.xml
• File type: Text Document (.txt)

text 
Document.txt ? Document.xml

• The correct answer is A: CCTV recordings are not regularly reviewed.

• CCTV is a monitoring/control mechanism. If recordings aren’t reviewed, security events (break-ins, policy violations, equipment tampering) can go undetected and unaddressed.
• Regular review is essential for deterrence, incident response, and forensic evidence. Without it, the entire CCTV control provides little value.

• B (records deleted after one year) affects forensic availability, but it’s a data-retention issue rather than the ongoing effectiveness of the surveillance program.
• C (footage not recorded 24x7) creates gaps in coverage, which is a concern, but regular review of available footage still supports detection; 24x7 coverage is a separate policy/perimeter issue.
• D (cameras not in break rooms) is more about privacy and space planning than core data-center security monitoring.

• Answer: No

• Why: Using several Azure AD directories (tenants) would create separate identity stores for each division, which significantly increases administrative overhead. You’d need cross-tenant access management, separate governance, and duplicated admin efforts, which goes against the goal of minimizing administrative work.

• How to meet the goal instead:

• Create Power Query parameters for the Azure SQL server/database—or at least the database name.
• Use the parameter in the PBIX connection.
• Publish the same PBIX separately to the relevant development, test, and production workspaces.
• Set each dataset’s parameter value in the Power BI service so it points to the corresponding Azure SQL database.

• Development dataset ? DevelopmentDB
• Test dataset ? TestDB
• Production dataset ? ProductionDB

• The same PBIX is used for every lifecycle stage.
• Each stage consumes data from its matching database.
• Deployment pipelines are not required.
• Azure SQL is a cloud source, so gateway administration is generally avoided.
• Only the parameter value differs between published datasets, reducing maintenance.

• Answer: C — Spot Instances

• Why: The workload is a test environment that can be interrupted and does not need to run continuously. Spot Instances let you bid on unused EC2 capacity at a deep discount, making them the most cost-effective option for interruptible workloads.

• Why not the others:

• Quick tips:

• What it says: you can add a cost when you adjust inventory, and that cost is posted automatically to a specific GL account.
• Reality: yes, you can adjust both quantity and value via an inventory adjustment journal. The cost on the journal line affects the inventory value.

• The general ledger postings are not arbitrary. the actual accounts used are determined by your item posting group and the system’s posting definitions. In practice, the adjustment debits/credits the appropriate inventory-related accounts (e.g., Inventory asset and a related offset such as an adjustment or COGS account) based on configuration.
• So, the cost change does not go to a single “manual” GL account you pick per line unless your posting setup maps to that account.

• The concept is true (you can adjust cost and have GL impact), but the claim that it posts to a single, specific GL account is oversimplified—the accounts come from your posting configuration.

• Primary and core nodes: Use On-Demand Instances because the workload is business-critical. These nodes manage the cluster and store/process HDFS data.
• Task nodes: Use Spot Instances in an instance fleet. Task nodes are suitable for interruption because they do not hold essential cluster data and can be replaced or diversified across instance types.
• Terminate the entire cluster after processing: The job runs only about six hours each morning, and EMRFS stores data in Amazon S3. Keeping the cluster running for the rest of the day would waste money.

• A: Using Spot for primary and core nodes risks interruption of the critical cluster.
• C: All On-Demand is reliable but unnecessarily expensive; terminating the cluster helps, but Spot task nodes provide greater savings.
• D: Leaving primary and core nodes running after the task finishes continues to incur costs. Savings Plans also are less appropriate for this intermittent workload.

• Azure Cosmos DB is a globally distributed NoSQL database service. It stores and retrieves application data, but it does not provide the tools needed to build, test, and deploy predictive analytics models.
• Azure Machine Learning—including the historical Azure Machine Learning Studio—is designed for the machine-learning lifecycle:

• Statement 1: Admin1 must approve requests for the Agent ID Developer role — No

• Statement 2: Admin2 can approve requests for the AI Administrator role — No

• Statement 3: Admin3 can assign User1 a two-day active assignment for the Agent ID Developer role — Yes

• Who performed the action
• What action occurred
• When it occurred
• Where it originated
• Whether it succeeded or failed

• Investigating suspicious activity: Important, but investigation depends on having adequate audit data first.
• Storage allocation: Necessary for retention, but storage does not help if the records lack meaningful details.
• Actions after audit failure: Part of operational planning, not the primary assessment of the application’s audit capability.

• Basic: billing/subscription support only; no technical support requests can be opened.
• Developer, Standard, Professional Direct, and Premier: include technical support and allow opening new support requests.

• If option A corresponds to “Developer, Standard, Professional Direct, Premier,” that is the correct choice.
• If the option text is really “Premier only,” that would be incorrect per current Azure docs.

• Answer: A

• Reason: The Standard web tier is the lowest tier that provides dedicated compute, built-in load balancing across instances, and sufficient storage to host multiple apps with custom domains. Basic may lack the required scalability/storage, while Free/Shared do not offer dedicated compute or proper load balancing.

Why B works

• AWS KMS keys are Regional resources. A normal customer managed key in Region A cannot be used directly in Region B.
• A customer managed multi-Region KMS key (MRK) has related key replicas in both Regions. The replicas share key material and key ID, although each has a Regional ARN.
• With client-side encryption, the application encrypts the data before storing it in S3. Cross-Region replication then copies already-encrypted objects, so S3 does not need to decrypt and re-encrypt them with a different Regional key.

Why the other choices are weaker

• A and C: SSE-S3 uses Amazon-managed S3 keys, not the required customer managed KMS key.
• D: SSE-KMS can work only if the solution creates and configures the appropriate KMS key or multi-Region key replica in each Region. As written, it says to create a customer managed KMS key in each Region, which implies separate keys—not the same KMS key. Replication also requires additional KMS permissions and destination encryption configuration.

• Detect risky sign-ins from unfamiliar or unidentified IP addresses
• Evaluate user or sign-in risk
• Automatically require a password change because of a risky sign-in

• User risk policy: Can require a user to securely change their password when the account may be compromised.
• Sign-in risk policy: Can require MFA or block access based on the risk of a particular sign-in.

1. Download the updated VPN client configuration package from the Azure VPN gateway.
2. Remove or update the existing VPN client configuration on the Windows 10 workstation.
3. Install the new package and reconnect.

• The correct AAA mapping (per Cisco objectives) is:

• Why the given options aren’t fully correct:

• Quick takeaway: when you configure AAA, you should conceptually map them as:

• Example commands (to reinforce concepts):

• Correct answer: D — AWS Migration Hub

• AWS Migration Hub provides a single location to track the progress of application migrations. It offers a centralized dashboard to view migration status across multiple tools and projects.

• AWS Application Discovery Service helps inventory and map on-prem applications and their dependencies, not a single progress tracker.
• AWS Application Migration Service (formerly SMS) performs the actual lift-and-shift migrations, but isn’t the centralized tracker itself.
• AWS Service Catalog manages catalogs of IT services for self-service deployment, not migration progress.

• Answer: C (192.168.0.1-192.168.0.99, 192.168.0.101-192.168.0.254)

• Why: The interface is 192.168.0.100/24, so DHCP pools must be within the 192.168.0.0/24 subnet and cannot include the router’s IP (192.168.0.100), the network address (192.168.0.0), or the broadcast (192.168.0.255). Option C provides two ranges that exclude those addresses.

• Why the other options are invalid:

• Goal: Identify the host that originated the infection, then label each remaining host as infected or clean based on log evidence.

• Logs to review (across hosts and firewall):

• How to identify the origin:

• How to classify other hosts:

• Quick tip: use the Reset All option if you want to re-run the scenario and practice again.

• Control plane: Managed by Databricks and contains the Databricks web application, workspace services, cluster management, and job orchestration.
• Data plane: Runs in your cloud account and contains compute resources such as:

• Worker node: Data plane compute.
• Driver node: Data plane compute.
• JDBC data source: Usually an external data system.
• Databricks Filesystem (DBFS): Provides storage access and is backed by cloud object storage rather than being entirely part of the control plane.

• The AWS Support Concierge is a specialized team within Enterprise Support whose primary role is handling billing and account questions and helping with account setup and getting started.
• They are not the source for architecture guidance or development assistance; those services are provided by Technical Account Managers (TAMs) or Solutions Architects as part of Enterprise Support.
• For technical support cases, customers typically interact with AWS Support engineers or the TAMs, not the Concierge. The Concierge may route or coordinate related requests, but they don’t provide the technical resolution.

• What Concierge does: billing and account inquiries, onboarding help, coordination with AWS support.
• What Concierge does not do: provide architecture/design guidance or in-depth technical support case resolutions.

• Create a record-triggered Flow on Opportunity.
• Run it when the record is created or updated.
• Add entry criteria such as Probability > 50%.
• Use Create Records to create the related Sales Demo Request, populating its Opportunity lookup.

• Apex Trigger: Possible, but unnecessary custom code for a straightforward automation requirement.
• Workflow Rule: Cannot create a related custom record.
• Process Builder: Could create a record, but Flow is Salesforce’s preferred and more capable declarative automation tool.

• The files are stored in a document library, which is exposed through the SharePoint Folder connector.
• The connector returns file metadata, including Folder Path, Name, and Content.
• In Power Query, filter Folder Path so only files in the manufacturing reports folder are retained.
• You can then combine the remaining Excel files because they all have the same structure.

• SharePoint List is for SharePoint lists, not document-library files.
• Combine & Load combines files immediately, before you filter to the required folder, and may include unwanted files.
• Transform gives you the opportunity to filter the file list first, which is more efficient and targeted.

• Context: You’ve enabled auditing in Dataverse and need to trim audit data to free storage. The question asks which deletion options you can use.

• What the options typically mean:

• About the provided answer (A, C, D): The list includes “by column,” which isn’t a typical or supported way to purge audit data. The more plausible trio is A (by record), B (date range), and C (by table older than date). If the exam expects A, C, D, that seems incorrect or mis-stated in the source.

• Practical takeaway: To reduce audit storage, use per-record deletions, per-table purge by date, and/or date-range deletions as supported by the environment’s audit management UI or admin docs.

• Hardware and infrastructure
• System software
• Networks and communications
• Technology platforms and services

• Business Architecture: Defines business strategy, organization, functions, and processes.
• Data Architecture: Defines the structure and management of enterprise data.
• Application Architecture: Describes application systems and how they interact to support business and data processing.

• Drop violating frames
• Log or alert on the violation
• Shut down or restrict the port

• Load balancer: Distributes application traffic; it does not control switch MAC learning.
• IPS: May detect some network attacks but is not the primary control for switch MAC-table exhaustion.
• NGFW: Protects traffic crossing network boundaries, while MAC flooding occurs at the switching/LAN layer.

• You normally do not create a new sensitive information type for credit card numbers. Microsoft Purview already provides a built-in Credit Card Number sensitive information type.
• The required sequence should generally be:

• Wiping securely overwrites the drive so the original data cannot reasonably be recovered. It is generally less expensive than physically destroying the device.
• Recycling could expose the data if the drive is not securely erased first.
• Shredding physically destroys the drive and is effective, but usually more costly and prevents reuse.
• Deletion only removes file references; it is not a secure sanitization method.

• S3 Versioning stores all versions of an object. If an object is overwritten or deleted, you can recover the previous version using its version ID.
• This protects against accidental deletion or overwriting because the original data remains accessible as an older version.
• How to enable:

• Practical notes:

• S3 Lifecycle rules: automate moving/expiring data, not specifically protection against deletion.
• S3 bucket policies: control access but don’t inherently preserve previous data.
• S3 server-side encryption: protects data at rest, not against deletion/overwrite.