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Free CRT-211 Exam Braindumps (page: 34)

Page 33 of 77
PDF with 304 Questions

Suggest a feature that SFB Industries can enable to increase call deflection.

  1. Click--to--dial
  2. Email--to--Case
  3. Public Knowledge Base
  4. Live Chat

Answer(s): C



How can SFB Industries ensure that incoming cases are routed to the correct department based on the "Type" field on Cases?

  1. Enable case routing for agents
  2. Use Auto--response rules & Queues
  3. Create a workflow rule to assign users the correct case
  4. Use Assignment rules & Queues

Answer(s): A



How can you ensure that when people are entering State Country information it is standardised across the entire business?

  1. Build a validation rule that only lets the correct country/state name be entered.
  2. Make the relevant fields required on the page layout
  3. Enable State & Country picklists feature
  4. Install a third party AppExchange app

Answer(s): C



What is NOT a feature of CRM Content Packs?

  1. A content pack can contain a collection of related documents
  2. A content pack can include any file from inside CRM content
  3. If individual documents are updated the content pack can also be updated
  4. CRM Content requires a feature license,

Answer(s): D






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