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Free CRT-211 Exam Braindumps (page: 35)

Page 7 of 77
PDF with 304 Questions

Management tracks open cases per hour, per day and per week to ensure they have enough staff. What kind of report they need ?

  1. Matrix Report
  2. Analytical Snapshot
  3. Summary Report
  4. Joined Report

Answer(s): B



The best practice when creating Profiles is to:
Select one:

  1. Edit one of the existing built in profiles.
  2. Use one profile for all users.
  3. Start with a blank profile and customize it to what you need.
  4. Clone one of the built in standard profiles that is close to what you need

Answer(s): D



What must be considered in Communities for internal and external users. External users are using chatter. Choose 2

  1. New Users should use Customer portal and partner portal instead of community
  2. External and Internal users should be on different community
  3. You need to enable Chatter
  4. Use Ideas, Q&A

Answer(s): C,D



Managers wants to view a dashboard report without logging in to Salesforce and have the data sent via email weekly.

  1. Create Dynamic Dashboard
  2. Create Joint Report
  3. Create an analytical snapshot weekly
  4. Create a report and dashboard from that report and schedule a weekly refresh and set an email to be sent to the manager

Answer(s): D






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