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Free CRT-261 Exam Braindumps (page: 13)

Page 13 of 50
PDF with 258 Questions

Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented?
Choose 2 answers

  1. Article Record Types must be created before the import.
  2. Each Article Record Type must be in a separate CSV.
  3. Article Record Types will be created as part of the import.
  4. Multiple Article Record Types can be imported in the same CSV.

Answer(s): A,D



Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third- party help desk to provide support outside of normal business hours. The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

  1. Service Cloud Portal
  2. Customer Community Login
  3. High Volume Customer Portal
  4. Partner Community Login

Answer(s): A



Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asi

  1. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
    Which approach should a consultant recommend in this scenario?
  2. Assign a global team of experienced agents and leaders to create a common design template and report structure.
  3. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
  4. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
  5. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.

Answer(s): A



Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured to meet this requirement?

  1. Entitlement processes, milestones, milestone actions, and entitlements
  2. Entitlement processes, contracts, contract line Items, and entitlements
  3. Entitlement processes, contract line items, milestones, and entitlements
  4. Entitlement processes, contracts, milestones, and milestone actions

Answer(s): A



Page 13 of 50



Post your Comments and Discuss Salesforce CRT-261 exam with other Community members:

Bboy commented on October 08, 2024
So far so good
FRANCE
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Bboy commented on October 08, 2024
nice questions
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Gaurav commented on October 08, 2024
Good data thank you
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Mike commented on October 08, 2024
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max commented on October 08, 2024
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Its truly to pass the exam. commented on October 08, 2024
Its truly to pass the exam.
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Rajat commented on October 08, 2024
very helpful
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Neha commented on October 08, 2024
Brainstorming required
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jnr Ndlezane commented on October 08, 2024
elite stuff
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Neha commented on October 08, 2024
It would be great if we have rationale/ explanation to all question
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Neha A commented on October 08, 2024
Good Selection of questions
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P B commented on October 08, 2024
Are these updated
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Neha commented on October 08, 2024
Great Question
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mm commented on October 08, 2024
good clarification on the answer
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mo commented on October 08, 2024
a good practice thanks
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Chalumuri Chandrasekhar commented on October 08, 2024
Preparation
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Anonymous commented on October 08, 2024
great source az-104 exam preparation
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Saket commented on October 07, 2024
Q 60) Will data cached in a warehouse be lost when the warehouse is resized? I think B is correct answer. Refer - https://docs.snowflake.com/en/user-guide/warehouses-considerations Decreasing the size of a running warehouse removes compute resources from the warehouse. When the computer resources are removed, the cache associated with those resources is dropped, which can impact performance in the same way that suspending the warehouse can impact performance after it is resumed.
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Adekunle commented on October 07, 2024
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mogoi commented on October 07, 2024
simple question
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iyanu commented on October 07, 2024
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John commented on October 07, 2024
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Mogi commented on October 07, 2024
simple question
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mOGI commented on October 07, 2024
SIMPLE QUESTIONS
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Ajinkya commented on October 07, 2024
Helped me to crack
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Julian commented on October 07, 2024
Passed and got a 92% in this exam.
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